Senior Account Manager, Drips

Salary not provided

Plus commission structure

Mid and Senior level

Remote from US

More information about location

Conversational outreach platform

Open for applications

Conversational outreach platform

201-500 employees

B2BArtificial IntelligenceMarketingBusiness IntelligenceMachine Learning

Open for applications

Salary not provided

Plus commission structure

Mid and Senior level

Remote from US

More information about location

201-500 employees

B2BArtificial IntelligenceMarketingBusiness IntelligenceMachine Learning

Company mission

To empower brands to engage with customers and drive results the same way we communicate with each other, through a conversational outreach strategy that includes human-like AI-powered SMS, scheduled calling, and voicemail messages.

Job

Company

Role

Who you are

The ideal candidate has a proven background in enterprise account management or consultative sales within complex environments—preferably in P&C or education sectors—and demonstrates unwavering commitment to high performance, accountability, integrity, and collaboration
4 - 8 years of successful enterprise account management experience
Proven track record of quota achievement, strong retention results, and ability to manage multi-year, complex expansion deals within matrixed organizations
High drive, curiosity, and operational discipline in a fast-moving, growth-focused environment; resilient and committed to ongoing personal and professional development
Strong communication, collaborative account planning, and problem-solving skills
Experience with organizations undergoing digital transformation in customer engagement is a plus
Preferred Qualifications: Experience in Property & Casualty insurance and/or Education markets

What the job involves

Reports to: Director of Account Management
We are seeking a top-performing Senior Account Manager to strategically manage enterprise accounts within an assigned book of business, with a focus on maintaining a 90% retention rate and driving revenue expansion
This quota-carrying role is designed for a relationship-first leader who excels at developing and executing account plans, building long-term partnerships, and delivering measurable results against key performance objectives
Manage a portfolio of high-value, strategic accounts, actively building and nurturing relationships with multiple client sponsors
Serve as the primary point of contact for executive-level client stakeholders, cultivating trusted advisor status
Design and execute strategic account plans, including quarterly and annual business reviews, to align client goals with business objectives
Translate client feedback into actionable strategies and objectives (OKRs) to consistently improve outcomes and deepen partner relationships
Proactively monitor client health, identifying and mitigating risks to ensure long term retention
Ensure seamless delivery of service through collaboration with cross-functional internal teams, including Client Success, Product, Marketing, and Account Executives
Identify and capitalize on growth opportunities within existing accounts, converting qualified pipeline into bookings through disciplined sales and relationship management efforts
Lead complex, multi-stakeholder sales cycles focused on ROI, strategic outcomes, and long-term strategic partnerships
Maintain high standards of CRM hygiene, forecasting and disciplined follow-through
Stay informed about relevant industry and market trends affecting client business

Our take

Drips is a company that enables businesses to deploy personalized 1:1 conversations at scale, allowing them to optimise outreach across industries like healthcare, insurance, and financial services.

With traditional outreach methods falling short in scalability and efficiency, Drips stands out for leveraging technology that can navigate sensitive data delivery, maintaining compliance while enhancing the customer experience at scale.

2024 growth financing underscores confidence in Drips' vision, enabling the company to bolster product development and expand into new industry verticals. With this support, Drips is positioned to help reshape the future of customer engagement, offering businesses new opportunities to connect with their audiences.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.4)

Company

Company benefits

Flexible Work Environment: AKA your house! We are proud to be an agile and fully remote team. You'll see us working from coffee shops, couches, basements, RVs, or enjoying the outdoors. See you on Zoom!
Health Insurance & 401k: Our competitive benefits package pays 80% of your premium, giving you access to great Medical, Dental, and Life Insurance Options
Career Opportunities: "TEAM" is one of our core values, and your main role will be to help Drips grow in your area of expertise. Opportunities to cross-functionally train and offer ideas that contribute towards the growth of Drips are not only welcome but also expected

Company HQ

Downtown, Akron, OH

Leadership

Aaron Christopher Evans

(CEO)

Co-founded Drips in 2015 and has served as the CEO since.

Anthony Greco

(CTO)

Has served as the CTO of Drips since co-founding the company in 2015. They have also served as a President at Coder Guru for the past 22 years.

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