IT Support Specialist, Enpal
Providing solar power systems for homeowners
Be an early applicant
Providing solar power systems for homeowners
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide green energy for everyone.
Role
Who you are
- 1-3 years of proven experience in IT support or a related field, ideally in a corporate environment
- Bachelor’s degree (or equivalent) in information technology or computer science
- Familiarity with Microsoft Office 365, Azure, MS Defender, Jamf, Intune, and basic networking
- Strong problem-solving skills, customer service focus, and the ability to manage multiple priorities
- Excellent communication skills, with an ability to explain technical issues to non-technical users
What the job involves
- Respond to and resolve technical support requests from users, ensuring excellent service and timely responses
- Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops, MacBooks, iPhones, and Samsung Android phones
- Manage tickets in the Jira service desk system, escalating issues to higher support levels as needed
- Support end-users both remotely and on-site, providing guidance on the use of Microsoft Office 365, MS Defender, and other enterprise applications
- Assist with configuration and deployment of user devices, leveraging tools like Intune, Jamf (for Macs), and Snipe-IT for asset management
- Perform basic network troubleshooting and support, including the use of Meraki equipment and configurations
- Assist in setting up and troubleshooting meeting room equipment, TVs, and other audio/visual technology
Our take
Rising electricity prices and increasing demand have led to renewable energy adoption to rapidly become mainstream, however obtaining a home solar power system can be complicated, time-consuming, and expensive. With a mission to bring affordable green energy to everyone, Enpal provides homeowners with an all-in-one solar solution that is both easy and affordable.
The company rents out solar power systems, saving customers from paying high acquisition costs and instead paying a flat monthly rental fee for their customised solar solution that covers all costs (including planning, installation, maintenance, and more), and includes a green electricity tariff.
The company's debt funding in 2024 added more power to an already highly impressive valuation of $2.35 billion and will help it continue on its rapid growth trajectory. As one of the fastest-growing green-tech companies in the world, Enpal also holds the status of becoming Germany’s first renewable energy unicorn company as more people across Europe make the change to renewable energy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2025
$127.8m
GROWTH EQUITY VC
Dec 2023
$126.7m
LATE VC
Total funding: $796m
Company benefits
- Remote/Hybrid Work Options
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Mario Kohle
(Co-Founder & CEO)Co-Founder & former CEO and Chairman of BEKO Käuferportal GmbH.
Victor Wingert
(Co-Founder)Former Consultant and Manager at Kearney.
Jochen Ziervogel
(Co-Founder)Worked in Business Development at BEKO Käuferportal GmbH and BMW Financial Services, Rates Trading at Deutsche Bank, and Institutional Sales at Goldman Sachs.
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