Sales Operations Manager, Twilio

• 6+ years of experience in sales operations or revenue operations
• Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
• Completed 2 rounds of annual planning within a GTM organization
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Desirable

• Twilio is seeking a Manager to join the Strategic Operations pillar within Sales Operations.
• This individual will be responsible for guiding and scaling our Sales Operations motion.
• They will play a pivotal role in scaling and optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identify process improvements across the GTM organization.
• This individual will help us establish ‘best in class’ practices to run our business at scale, make recommendations for change, and execute those changes flawlessly through cross-functional collaboration.
• This individual will ensure operational excellence in GMT motions from pipeline development to expansion strategies through scalable processes and automation.
• They will partner with cross function leaders in sales, systems and HR to align on and drive operational improvements.
• The right candidate will have a proven track record of building scalable operational processes that have improved the efficiency and transparency in GTM functions
• Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making
• Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes
• Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight
• Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution
• Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do

• Applications for this role are intended to be accepted until May 30, 2025 but may change based on business needs