Technical Support Specialist, Marigold

• We are seeking a passionate and solutions-oriented Technical Support Specialist who thrives on delivering exceptional user experiences
• This role is ideal for someone who enjoys diving into technical challenges, empowering customers, and collaborating across teams to improve products and processes
• You are passionate about delivering excellent customer service and doing what it takes to help customers succeed
• You are technically savvy and enjoy researching and solving complex problems
• You are a strong communicator who can convey clarity, personality, and empathy both over the phone and in writing
• You thrive in collaborative environments, welcome feedback, and are eager to continuously learn and improve
• 1–2 years of experience in customer support or technical support roles
• Experience in customer-facing environments
• Strong problem-solving and troubleshooting skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a focus on collaboration and continuous improvement
• Experience working in a remote or distributed team environment

Desirable

• You will play a critical role in helping customers succeed with our marketing technology platforms while serving as a voice of the customer internally
• Develop deep expertise in our product suite to confidently support customer needs
• Respond to customer inquiries via email and phone in a timely, accurate, and personable manner
• Research, troubleshoot, and resolve technical issues, including complex or advanced cases
• Provide best practice guidance to customers using our email marketing and automation tools
• Escalate cases appropriately and collaborate cross-functionally to drive resolution
• Share customer insights with Product and internal teams to enhance the in-app user experience
• Maintain and contribute to internal documentation and knowledge resources
• Stay current on new product features, updates, and evolving support processes