Help Desk Specialist, Civis Analytics
$71k
Data analytics platform for public good
Job no longer available
Data analytics platform for public good
21-100 employees
Job no longer available
$71k
21-100 employees
Company mission
To help organizations use data to gain a competitive advantage in how they identify, attract, and engage their audiences.
Role
Who you are
- 4+ years of IT support experience with an emphasis on Mac OS X support
- Experience managing MacBooks using mobile device management software like Kandji
- Excellent customer service skills
- Experience providing oversight and operational management for critical IT tools such as Okta, GSuite, Github, Slack, Code42, JIRA, Confluence
- Experience with a support ticketing system
- A basic understanding of IT Security best practices and LAN/WAN troubleshooting experience
- On-site and remote support experience
- Understanding of desktop automation concepts
Desirable
- Familiarity with a mainstream scripting language (bash, python, perl, etc.)
- Prior experience with Google Apps
- Vendor management and software license management experience
What the job involves
- Join Civis Analytics as a Senior Help Desk Specialist and immerse yourself in a "cloud-first" technology environment
- We're seeking a passionate individual to address tier one and tier two technical issues, collaborating directly with employees across all departments
- Your role will involve innovating our support infrastructure, providing exemplary customer service, and honing tier two ticket level skills with the opportunity to advance to tier three
- Manage the internal IT support ticket queue, serving as the first point of contact for employees' IT needs
- Familiarity with administering of software-as-a-service applications (Docusign, Google Suite, Slack, etc)
- Expertise managing MacBooks using mobile device management software like Kandji
- Support LAN/WAN, printers, AV, and VoIP equipment
- Run technical on-boarding sessions for new employees
- Build out and improve on our company’s internal knowledge base
- Play a key role in enforcing our data security policies
- Familiarity with compliance and audit standards (e.g., SOC2, FedRAMP, etc)
Our take
Effective data analytics are essential for organizations to optimize user experience and drive revenue. Born out of the 2012 Obama election campaign, Civis Analytics uses cloud-based solutions and data science to help organizations make informed, data-driven decisions. The company also utilized an in-house paid-media operation to help drive the Biden campaign to success in the 2020 election.
Looking ahead, Civis is now focused on investing in product innovation, expanding its data science capabilities, and broadening its team across sales, product, and technical functions. With a vision to continue pushing the boundaries of data-driven success, the company is in an exciting position to build on its impressive track record and grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2021
$30.7m
SERIES B
May 2020
$20.8m
LATE VC
Total funding: $73.5m
Company benefits
- Health Insurance: As an employee for Civis Analytics, you’ll find a variety of localized benefits plans and options to meet your individual needs for medical, dental, and vision care. And Civis pays between 80-90% of the overall premiums. Making your mental health a priority, we’ll also provide you access to an Employee Assistance Program. We even offer pet insurance for your furry friends
- Family and Parenting: We know that family comes first. Civis offers new parents substantial parental leave, so that they can spend time with their newborn. In addition, Civis understands how important those after-school pick ups can be, and we allow employees to make arrangements with their work schedule to accommodate their family
- Expense Planning: Working for Civis means working to secure your future. As a Civis employee, you can opt into our 401(K) match program with immediate vesting. We also offer the option to open up a Flexible Spending Account (FSA), so you can set aside a portion of your salary, before taxes, to pay for qualified medical and dependent care expenses. Alternatively, we provide the ability for you to opt in for a Health Savings Account (HSA) for investing in future medical needs
- Perks and Discounts: Here at Civis, we believe in offering you the discretion to manage your personal life so that you can bring your best self to work every day. For this reason, we provide unlimited vacation and sick days to make sure our employees stay healthy
Company HQ
Chicago Loop, Chicago, IL
Leadership
Dan Wagner
(Founder & CEO)Previously a targeting lead then chief analytics officer with Obama for America a targeting and analytics director for the Democratic National Committee. Term Member for Council on Foreign Relations.
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