Senior Architect, Twilio

Phone Numbers and Compliance

$245.8-325.3k

Salary applicable to candidates based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C, New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area)

AWS

GCP

Azure

Expert level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$245.8-325.3k

AWS

GCP

Azure

Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

15–20 years of relevant industry experience, including 5+ years in senior architecture roles
Extensive leadership experience in scalable architecture, including a proven track record of leading large, cross-functional engineering teams
Demonstrated ability to set technical direction and lead organizations through complex architectural transformations
Experience designing scalable and resilient enterprise-grade platforms and applications
A recognized thought leader with a demonstrated ability to set strategic direction and execute with a bias for action
Skilled at balancing long-term strategies with short-term business priorities, enabling pragmatic and sustainable solutions
Proven ability to design scalable, secure, and fault-tolerant systems iteratively and evolutionarily
Strong experience improving quality and operational processes, commitment to implementing best engineering practices across the organization
Deep cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure), preferably in AWS
Exceptional written and verbal communication skills, with the ability to effectively articulate architectural concepts to technical and non-technical audiences
Strong collaborator, able to influence and build productive relationships across engineering, product, and business teams
Passionate about enabling other architects and engineers through leadership, mentoring, and driving efficient, well-informed decision-making
Skilled at articulating and sharing the vision with customers and synthesizing their business needs to influence strategy and future direction

What the job involves

Twilio seeks a visionary leader to guide the development of key systems within Phone Numbers and Compliance areas of our product portfolio
This role will drive strategic initiatives, ensuring our products are robust, scalable, and aligned with Twilio’s commitment to innovation and customer trust
As a senior leader, you will shape the future of our architecture, influence cross-functional teams, and set the standard for excellence across multiple engineering teams.Responsibilities
Define and drive the strategic vision for Twilio’s architecture, ensuring alignment with business goals and industry best practices
Lead and mentor a team of high-performing architects and engineers, fostering a culture of innovation, collaboration, and continuous improvement
Ensure world-class reliability, scalability, and security for all the products we build
Mentor other architects and engineers on the team throughout their journey
Influence and guide architectural and product decisions, balancing long-term vision with immediate business needs
Represent Twilio as a thought leader in the industry, contributing to forums, conferences, and partnerships

Application process

Applications for this role are intended to be accepted until June 20th, 2025 but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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