Senior Customer Success Manager, BigID
West
$130-155k
Variable/Bonus Compensation & Equity Incentives align with individual and company performance
Data intelligence platform for business
Job no longer available
Data intelligence platform for business
501-1000 employees
Job no longer available
$130-155k
Variable/Bonus Compensation & Equity Incentives align with individual and company performance
501-1000 employees
Company mission
To enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform
- A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results
- 5+ years in Customer Success managing a portfolio of large enterprise accounts
- Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
- Proven experience working in the West for at least 3 years. Fluency in English is required
- Demonstrated ability to address customer needs and provide appropriate best practices
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
- Deep understanding of value drivers in recurring revenue business models
- Familiarity with on-premise and/or cloud data landscape
- Outstanding interpersonal communication, customer relationship, and executive presentation skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
- BS/BA degree
- Must be able to exercise independent judgment with little or no oversight
What the job involves
- We’re looking for a Sr Customer Success Manager to join our growing team to cover our West region
- This role reports to a Manager, Customer Success
- Deploy Standardized Engagement Models: Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams
- Promote Process & Best Practice Optimizations: Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings, Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health
- Customer Retention & Growth: Partners with customers to understand their business objectives, identifying opportunities and aligning BigID products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn
- Customer Relationship Management: Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internal/external stakeholders. Develops a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
- Risk Mitigation: Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200M over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as it looks to capture more clients across the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2024
$60m
LATE VC
Jan 2022
$12m
LATE VC
Total funding: $318.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company HQ
Chelsea, New York, NY
Leadership
Nimrod Vax
(Co-Founder & CPO)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(Co-Founder & CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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