Senior IT Engineer, Ro
$128-165k
More information about location
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$128-165k
More information about location
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- 5 - 7 years as a Sr IT Engineer with proven experience managing projects and implementing new technologies
- Broad understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
- Familiarity with provisioning workloads on a major cloud provider (AWS, Azure, GCP)
- Experience managing a cloud-based IT environment including Okta, Google Workspace and Slack
- Proficiency in interacting with APIs via bash, python, or no/low-code tool like Okta Workflows
- A keen eye to spot the missing { in a JSON object
- Ability to move quickly and learn new technologies
- Excellent troubleshooting skills
- Passion for building and maintaining a superior IT hygiene posture and user experience
- Awesome team player
What the job involves
- Come be a core member of Ro’s Information Technology Engineering team
- This is a non-managerial, hands-on individual contributor role working with market-leading vendors to build, operate and maintain Ro’s internal systems
- You will be responsible for providing a frictionless and efficient user experience for our team members, as we collectively work to bring an amazing healthcare experience to our patient
- As a Senior IT Engineer, you’ll build and operate a variety of systems ranging from end-user endpoint configuration, cloud infrastructure provisioning, SaaS application security and more - all while utilizing automation toolsets to scale operations and improve reliability
- This role reports directly to the IT Engineering Manager and will work closely with other internal technology teams
- Collaborate with IT, Security and Risk Management teams to ensure maximum protection of Ro’s assets
- Contribute to the development and deployment of Ro’s zero trust plan across device and user identity
- Manage and tune devices to ensure optimum performance and a wonderful user experience
- Configure SaaS applications with secure defaults
- Utilize infrastructure-as-code to standardize configuration management
- Develop and implement automations that simplify and scale system management
- Create and maintain project implementation plans and schedule
- Provide support to issues escalated to the engineering team
- Participate in on-call rotation every ~2 months
Our take
Ro is a healthcare startup that connects patients directly to physicians, nurses, and pharmacists. The founders of Ro established the company because they felt that health insurance wasn’t working as it should, as the pooled cost of expensive treatments means that the price of individual doctor visits is inflated.
Ro’s primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Instead of having to travel to a doctor’s office, Ro customers can access a video conference with a physician on-demand, from the comfort of their own home.
In order to tap into the global medical market, which is worth over $4 trillion, Ro raised $150 million at a valuation of $7 billion in 2022. It has expanded to more health areas, such as skincare and mental health, and launched an online pharmacy. Despite this, a substantial number of layoffs in spring 2022 indicated that Ro's accelerated growth had caused problems with its internal organization. Having now narrowed its focus and spending more on less, Ro has streamlined its operations and looks to continue on a steady upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and USer Acqusition at kgb and as VP of Growth at BARK.
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