Senior Manager of Implementation, Wrapbook
$130-211.5k
Salary is applicable to US based candidates, varies by location; Salary applicable to Canada based candidates: CA$130K – CA$177.1K
Media production payroll & insurance solution
Open for applications
Media production payroll & insurance solution
201-500 employees
Open for applications
$130-211.5k
Salary is applicable to US based candidates, varies by location; Salary applicable to Canada based candidates: CA$130K – CA$177.1K
201-500 employees
Company mission
Wrapbook's mission is to make the lives of those working in production better.
Role
Who you are
- If you are a strategic leader with a passion for customer experience, process efficiency, and team development, this is the perfect opportunity for you
- 5-7+ years of experience in customer implementation, preferably in the entertainment payroll and/or production accounting space
- Proven experience leading and scaling remote teams in a fast-paced, high-growth environment
- Deep expertise in process optimization, implementation efficiency, and customer journey mapping
- Strong ability to analyze data, define KPIs, and drive measurable improvements
- Experience working cross-functionally with Sales, Customer Success, Product, and Operations teams
- Exceptional communication, stakeholder management, and executive presentation skills
- Knowledge of payroll, the entertainment industry, and/or production accounting workflows is a plus but not required
- Experience working within Salesforce a requirement
What the job involves
- We are seeking a Senior Manager, Implementation to lead and scale our Implementation team consisting of Implementation Specialists, Implementation Coordinators, and Production Accounting Specialists
- This role is responsible for delivering a seamless, efficient, and concierge-level onboarding experience that ensures customers are set up for long-term success
- As a key leader in the customer lifecycle, you will drive operational excellence, process optimization, and cross-functional collaboration to enhance the customer journey
- You will also work closely with Sales, Customer Success, Product, and Union Payroll to ensure a smooth transition from signed contract to fully onboarded customers
- Lead, mentor, and develop a team of Implementation Specialists, Implementation Coordinators, and Production Accounting Specialists
- Foster a customer-first, high-performance culture, ensuring the team is aligned with company goals
- Establish and track KPIs for onboarding success, including time-to-value, implementation efficiency, and customer satisfaction
- Oversee and optimize the end-to-end Implementation process, ensuring customers experience seamless and efficient implementation
- Develop and implement scalable onboarding strategies that support a diverse range of customers, from small businesses to enterprise accounts
- Standardize and refine onboarding workflows, documentation, and playbooks for efficiency and consistency
- Implement automation and technology-driven solutions to reduce manual efforts and improve time-to-value
- Collaborate with cross-functional teams to remove bottlenecks and optimize customer handoffs between Sales, Customer Success, PayOps, and Product teams
- Own and improve onboarding metrics, ensuring measurable progress toward faster, more efficient customer implementations
- Provide insights and recommendations to Product and Engineering teams based on customer feedback and onboarding challenges
Our take
Payroll systems for the production industry are long outdated, with the vast majority of administration still being completed manually, in person, and on paper. This forces cast and crew members to loose many hours in unpaid work and drives up production costs.
Wrapbook's app helps cast and crew complete onboarding, submit timecards and track payments. It offers touch and face ID and helps users track various filings as they pass through the system. Its position as one of the country’s only entertainment-compliant companies of its kind has given it a strong head start in its field.
The company's product is used by well-known production companies such as CollegeHumor, Creative Blood and JN, and serves over 1,000 companies in total. In 2021, commitments from new and existing investors boosted Wrapbook’s valuation to $1 billion, earning it unicorn status. With this funding, it has continued to bolster its payroll platform and workforce to best support the needs of production companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
230% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2024
$20m
LATE VC
Nov 2021
$100m
SERIES B
Total funding: $150.4m
Company benefits
- Health & Benefits - choose from several customizable plans, including vision and dental
- Minimum Time Off - Everyone is encouraged to take at least 3 weeks off annually
- 401K & RRSP
- Work Remotely
- IT Setup for Your Home
- Lifestyle Perks - Wrapbook employees get a monthly stipend to treat themselves
- Stock Options
- Parental Leave
Company HQ
Midtown Manhattan, New York, NY
Leadership
Cameron Woodward
(Co-Founder)Director of Interactive Marketing at Invisible Children. Next, Co-founded and Executive produced Sprinkle Lab for 8 years. Went on to Found and serve as CEO of Film Casualty Insurance Agency.
Naysawn Naji
(Co-Founder)Early career as a Programmer at McGill University. Became a Software Developer at Xiphos Technologies. For over 4 years was Program Manager at Microsoft. Founded artSumo.com. For 5 years was CTO of Grupo Regalii.
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