Strategic Partner Success Lead, LogicMonitor
$114.8-145k
Hybrid observability powered by AI
Posted today
Hybrid observability powered by AI
1001+ employees
Posted today
$114.8-145k
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 6+ years of experience in partner management, professional services, or strategic operations in a SaaS, IT, or technology-driven environment. Strong preference for experience with Observability platforms
- Proven ability to design and scale partner delivery frameworks that drive measurable customer success
- Strong analytical skills to develop reporting, performance tracking, and success metrics for partners
- Experience working cross-functionally with customer enablement, sales, customer success, and technical support teams
- Excellent communication and stakeholder management skills, with the ability to facilitate EBRs and executive discussions
- Ability to develop or aggregate enablement assets, playbooks, and best practices libraries for partner use
- Comfortable working in fast-paced, high-growth environments where problem-solving and initiative are critical
- Willingness to travel up to 10-20% for partner engagements and business reviews
What the job involves
- We are seeking a Strategic Partner Success Lead to transform how our partnerships drive business success
- In this pivotal role, you will design and execute plans to build, optimize, and scale delivery practices with our most critical implementation partners
- You'll blend program development, partner management, and operational excellence to ensure our partners are fully enabled, aligned, and empowered to deliver exceptional customer outcomes
- If you thrive on cross-functional collaboration, process innovation, and strategic execution, this is your chance to make your mark and shape the future of our partner delivery ecosystem
- Establish Sustainable Practices: Build best-in-class frameworks for strategic implementation partners to drive scalable, high-quality delivery
- Define Partner Excellence: Create clear blueprints and set expectations for successful partner delivery engagements
- Develop Best Practices Library: Convert customer and internal content into partner-focused enablement materials to drive knowledge transfer
- Measure & Optimize Performance: Develop KPIs and benchmarks to assess and continuously enhance partner effectiveness
- Support Executive Reviews: Play a key role in EBRs by evaluating delivery outcomes and ensuring alignment on joint business objectives
- Set Engagement Standards: Define and drive clarity on how CSMs, Tech Support, and Professional Services should engage with partners to maximize efficiency and success
- Drive Certification & Enablement: Collaborate with the customer product enablement team to set and enforce partner certification requirements
- Align Reporting & Metrics: Work with partner operations teams to establish a unified, accurate source of performance data
- Gather & Act on Feedback: Engage with GSIs to refine post-sales processes and tools, including participation in a Partner Advisory Board
- Continuously Improve: Monitor partner performance, develop feedback loops, and recommend enhancements to foster better collaboration and outcomes
Application process
- Anticipated Application Close Date: 05/26/2025
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company values
- One Team
- Customer Obsessed
- Better Everyday
- Agility
- Trust
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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