Technical Support Representative, Eleos Health
$55-75k
+ Equity
More information about location
Voice-based AI for therapists
Be an early applicant
Voice-based AI for therapists
101-200 employees
Be an early applicant
$55-75k
+ Equity
More information about location
101-200 employees
Company mission
To empower behavioural health clinicians with voice analysis and NLP technologies to measure and improve the outcomes of talk therapy.
Role
Who you are
- You thrive in a startup environment and excel in a fast-paced setting
- You are passionate about delivering outstanding customer support and genuinely enjoy troubleshooting technical issues
- Your communication skills are exceptional, and you have a keen eye for detail
- You are self-motivated, adept at time management, and resourceful in solving complex issues
- 2+ years of experience in a customer support role, with at least 1 year in technical support
- Proven track record of delivering exceptional customer support and problem-solving
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Experience with support ticketing systems and CRM tools
- Familiarity with SaaS products and technical troubleshooting
- Ability to adapt and thrive in a rapidly changing startup environment
Desirable
- Passion for the healthcare/behavioral health industry
- Experience in Customer Success
What the job involves
- We are seeking a Technical Support Specialist to join our growing Customer Success team
- This person will be instrumental in helping build a world class technical support team with customer success standards, supporting a product that positively impacts people's lives every single day
- Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist customers in getting the most out of our platform
- Your role will involve tracking and analyzing support data, and collaborating with cross-functional teams to drive product improvements based on customer feedback
- Provide hands-on support to assist with complex customer inquiries via email, chat, and Zoom
- Ensure that customer inquiries and issues are resolved promptly and to the customer's satisfaction
- Help establish and maintain support processes and workflows to streamline issue resolution
- Identify and reproduce technical issues to create detailed bug reporting
- Develop and maintain a knowledge base and self-help resources for internal and external use
- Collaborate closely with the Customer Success and R&D teams
Our take
Mental health is becoming less taboo, and more and more it is treated as an important component of personal healthcare, but there are few technologies on the market to help the professionals who deliver these vital services. Eleos Health delivers voice-based AI solutions for therapists, to make their jobs easier and provide additional intelligence into their sessions with patients.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2025
$60m
SERIES C
Nov 2023
$40m
SERIES B
Total funding: $126m
Company HQ
East Cambridge, Cambridge, MA
Articles
Leadership
Alon Joffe
(CEO)Former Member of the Investment Team at New Era Capital Partners. Worked in Business Development at Peres & Associates Global Advisory.
Dror Zaide
(GM)Previously founded The Soul Bird Project, ZaidAir and Givit. Former student of the Zell Entrepreneurship Program, and alumni of the BIPA Program.
Alon Rabinovich
(CTO)Former student of the Zell Entrepreneurship Program. Previous experience in Software Development and in Security Research.
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