Program Manager, Pluralsight
Digital Strategy and Operations
$89.8-110.9k
Eligible for bonuses
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$89.8-110.9k
Eligible for bonuses
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- 1+ years of demonstrated ability to work with CRMs, sales operations, and go-to-market strategies
- Experience in customer success, customer service/support, sales, or related customer-facing roles
- Previous involvement in building out customer success capabilities or scale
- An understanding of the SaaS sales and renewal cycle
- Bachelor’s Degree; experience or certifications in project management is a plus
- Strong interpersonal skills with the ability to clearly explain complex issues to different audiences
- Exposure to leading projects in a technology environment
- Experience with customer success platforms like Gainsight
- Experience supporting and delivering projects of varying sizes and complexities
- Operational mentality with a focus on meeting targets and timelines
- Analytical skills with the ability to work with data to inform decisions
- You are a clear and effective communicator with strong organizational and critical thinking skills
- You are a problem-solver who is flexible and able to adapt to changing business needs
- You are comfortable making data-driven decisions and adjusting as priorities shift
- You are a critical thinker who constantly seeks opportunities for improvement
- You are a strong project manager with the ability to keep multiple tasks on track and ensure deadlines are met
- You are a proactive team player who is willing to jump into projects and support the team when needed
- You are open to feedback, actively seeking input from others and staying adaptable to shifting organizational needs
What the job involves
- We are looking for a motivated, collaborative, and meticulous team member to support and strengthen our digital journey initiatives
- We are focused on delivering the best possible experience for our customers and supporting our internal teams
- The Program Manager, Digital Strategy and Operations, will help in designing, implementing, and tracking digital journey initiatives that drive customer success
- This position will initially focus on our Scale (SMB) segment, which is vital to our growth and retention strategy
- As an individual contributor, you will assist in optimizing our digital, low-touch customer experience, working closely with internal partners to improve customer retention in this segment
- This position is focused on supporting initiatives rather than leading them independently
- You will work under the direction of senior leaders to complete critical digital strategies
- Assist in implementing key digital journeys across the customer lifecycle by collaborating with cross-functional teams
- Support the creation of customer communications across digital channels
- Help design and implement scalable, automated interactions for Pluralsight customers
- Partner with the Digital Strategy and Operations team to develop processes and tactics for addressing at-risk customers
- Assist in defining key metrics and support testing strategies to measure the impact of digital initiatives
- Help identify patterns in customer behavior that can drive retention and account growth
- Assist in the design, launch, and execution of programs to improve the digital experience for customers, focusing on retention and growth
- Work closely with teams such as Marketing, Customer Success, Revenue Operations, Support, Product, and Renewal Management to improve the customer journey
- Communicate progress and results to key stakeholders, helping identify potential risks and proposing solutions
Application process
- Applications must be submitted within 90 days after the initial posting date to be considered
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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