GTM Operations Analyst, Paddle

Salary not provided

+ Stock options

SQL
Python
Excel
Salesforce
Junior and Mid level
London
Paddle

Payments, tax, and subscriptions solution for SaaS

Open for applications

Paddle

Payments, tax, and subscriptions solution for SaaS

201-500 employees

FintechB2BPaymentsSaaS

Open for applications

Salary not provided

+ Stock options

SQL
Python
Excel
Salesforce
Junior and Mid level
London

201-500 employees

FintechB2BPaymentsSaaS

Company mission

To help SaaS companies navigate the revenue journey at every stage.

Role

Who you are

  • You possess a minimum of 2 years of experience in revenue operations, finance, or data engineering with a proven track record of problem-solving and process improvement
  • You have demonstrated analytical skills with the ability to interpret complex data, draw actionable insights, and make data-driven decisions
  • You have the ability to extract data with SQL, manipulate the data with Excel and Python, and provide insights to non-technical audiences
  • You are proactive and solutions-oriented with the ability to identify issues and propose effective solutions while being adaptable to fast-paced and uncertain environments
  • You have excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams
  • You have an eagerness to continuously learn and improve, embracing innovation and experimentation within the GTM Ops team

Desirable

  • Knowledge of e-commerce platforms like Stripe, Braintree, PayPal, Fastspring, and Cleverbridge to understand the ecosystem in which Paddle operates
  • Advanced Excel and Python skills to analyse and manipulate data with a commercial mindset
  • Experience with Salesforce CRM

What the job involves

  • We’re looking for a GTM Operations Analyst to join our GTM Operations team
  • It’s our job to support our commercial teams with data, insights, and tools to enhance efficiency and support our rapid growth
  • Our team acts as the essential link between our commercial teams and the business, ensuring alignment and enabling our commercial teams to excel in their roles, ultimately supporting Paddle’s business objectives
  • The core of your role will be optimising processes, analysing data, and providing actionable insights to support Paddle’s GTM strategy
  • You’ll have the opportunity to work closely with sales, marketing, customer success, operations, and leadership to solve complex problems and provide data-driven insights to better serve our customers
  • Collaborate closely with sales, marketing, and customer success teams to provide data, analysis, and insights to drive revenue growth
  • Support our deal desk function by analysing complex datasets and providing actionable insights on deal sizing, pricing, and discounting
  • Partake in monthly and quarterly commercial compensation calculations while ensuring a through-line between growing revenue and compensating commercial teams
  • Analyse marketing and sales data to develop forecasting models, reporting, and dashboarding for commercial leadership
  • Identify and work with the GTM teams to address operational inefficiencies, facilitating cross-functional improvements to streamline processes and enhance commercial team productivity
  • Foster a culture of continuous improvement by encouraging innovation, experimentation, and learning within the GTM Ops team

Salary benchmarks

Our take

Software as a service (SaaS) is becoming the dominant way for new companies to sell their products. However, there are many interlinked tasks that can be used to build a great business. For example, setting up trials and licences, insights and analysis, payment gateways, taxes, and internationalisation.

Paddle offers SaaS companies a completely different approach to their payment infrastructure so that fast-growing companies don't need to deal with this complicated puzzle. Instead of assembling and maintaining a complex stack of payments-related apps and services, it acts as a Merchant of Record for customers, removing the pain of payment fragmentation.

Now serving over 4,000 customers, and having entered the unicorn club in 2022, the company has clearly found its share of success. By handling payments and compliance, Paddle lets companies focus on scaling without operational headaches, positioning itself as a key player in SaaS infrastructure management.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Strong hiring activity
Rocket List 2021
Top investors

Many candidates hear
back within 2 weeks

41% female employees

-3% employee growth in 12 months

Company

Employee endorsements

Autonomy

"Paddlers are shown a lot of trust to get the job done. I've never experienced micro-management and have always been free to decide how to advance a..."

Funding (last 2 of 7 rounds)

May 2022

$200m

SERIES D

Nov 2020

$68m

SERIES C

Total funding: $291.3m

Company benefits

  • Share options: We value your contribution and offer Paddle share options
  • Private healthcare and mental health support: We will support you to be in your best health, physically and mentally
  • Flexible time off: We offer unlimited vacation time so you can unwind and recharge
  • Learning and development: Generous budget to support your learning journey and your reading habit
  • Family leave: We know that having a baby is a life-changing event. That's why we offer 26 weeks of fully paid leave for birthing parents/primary caregivers, and 17 weeks of full paid leave for non-birthing parents/partners
  • Navigate: Work up to 45 days a year from a different country
  • Transportation subsidies: We will help you get a discount annual train ticket or if cycling is your jam, you can use our cycle to work scheme
  • Home workstation budget: From a standing desk to a Herman Miller chair, get the office furniture you need to stay productive

Company values

  • Exceptional Together
  • Better than Yesterday
  • Execute with Impact

Company HQ

London, UK

Leadership

Christian Owens

(Co-Founder)

Founded Paddle after finishing school, they served as the CEO for 10 years and as an Executive Chairman for 1. A fellow of the Thiel Foundation, which gives $100,000 to young people to build businesses instead of going to university.

Harrison Rose

(Co-Founder)

Founded Paddle at age 17, after finishing school, and has been both CSO and CCO at the company. Co-Founder and CEO of GoodFit.io.


People progressing

Joined in 2018 as an Event Manager and was quickly promoted to Brand & Event Manager. In 2022, they were further promoted to Head of Brand Marketing.

Diversity, Equity & Inclusion at Paddle

  • We want to increase the opportunities for under-represented Paddlers - we are going to partner with third parties to widen our talent pools, and how we create opportunities internally for when new Padders join to give access to further careers and growth
  • We’re already proud of the strides we’ve made around gender balance, especially at manager/leadership level and have a rich population of non British employees. Like most companies in our sector there is still much work to be done, but we’re ready and excited to bring about positive change

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