Senior Technical Support Engineer, Dynatrace
$75-85k
Dependent on experience
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
$75-85k
Dependent on experience
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- 3+ years of related technical work experience (ex: sysadmin/devops, support, etc.)
- Bachelor's degree or relevant technical support related experience or training
- 3+ years of experience with software support and troubleshooting
- 3+ years of experience with usage and mid-level administration of Windows and Linux operating systems. Must be comfortable with command-line interfaces on each platform
- 2+ years Experience working with SaaS applications and infrastructure
Desirable
- Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications
- Ability to display an understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler
- 5+ years of related technical work experience (ex: sysadmin/devops, support, etc.)
- Current relevant industry certifications (ex. LFCS, CompTIA Network+, Cisco CCNA, etc.)
- Understanding of common enterprise architecture topologies/solutions in the context of troubleshooting complex customer environments, and the ability to debug issues that exist anywhere between a client and server
- Familiar with one or more cloud platforms such as AWS, Azure, and Pivotal Cloud Foundry
- Exposure to Java, Python, or other programming languages
- Exposure to NoSQL database platforms such as Elasticsearch and Cassandra
- Experience with ticketing and collaboration management tools such as Zendesk, Jira, and Confluence
What the job involves
- As a Technical Support Engineer, you will be an integral part of our customer support and success
- You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem
- In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”
- Troubleshooting is your passion
- Enterprise application support experience
- You are fascinated by technical challenges and think outside the box
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
- Unlimited personal time off
- Employee stock purchase plan
- Transportation/commuter stipend
- Medical/dental benefits
- Company matching 401(k) plan for retirement
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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