Director of Customer Success, Deel

• 8+ years of experience in a customer success leadership position with experience working cross jurisdiction at unicorn start-ups or big tech companies
• Extensive experience in organizational /company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success
• You have a track record of achieving metrics, and have developed and deployed successful expansion plans
• You have a record of introducing and launching new technologies /strategies into existing operating models
• You can build from the ground up
• You have a relentless execution ethic and lots of energy

Desirable

• As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our SMB, MM, or Enterprise client segments
• Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, working to cultivate a robust and high-performing success organization
• Your role will involve developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base
• Working with our executive team and leadership to develop, implement, build and lead the Americas customer success strategy
• Drive strategy for an entire segment (MM/SMB/ENT) while helping managers achieve their team metrics.
• Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance
• Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes
• Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention
• Activating and renewing our customer base, acting as the customer's main advocate within Deel