Regulatory Complaints Analyst, Oscar Health

• 2+ years of experience in health insurance customer service, claims, appeals, or Regulatory team
• 2+ years experience with JIRA, ROSCO, Appian or similar systems
• 2+ years of experience using Westlaw, legislative tracking software, and Google Workspace

Desirable

• We're hiring a Analyst, Regulatory Complaints to join our Government Affairs team
• The Analyst, Regulatory Complaints is a contributor and navigator who coordinates Gov/Regulatory Affairs work
• The Analyst, Regulatory Complaints tracks and resolves Regulatory complaints
• The Analyst, Regulatory Complaints supports the Gov/Regulatory Affairs (i.e. Regulatory Complaints function) by serving as a resource on Oscar processes and systems, and identifies risks and issues
• You will report to the Regulatory Leader
• Support research, tracking, and intake in Gov/Regulatory Affairs (i.e.Regulatory Complaints)
• Coordinate case assignment
• Supports identification of escalated issues by using Oscar systems and processes
• Researches and resolves low risk complaints
• Compliance with all applicable laws and regulations
• Other duties as assigned