GTM Strategic Planning Manager, ServiceNow
More information about location
Office located in West Palm Beach, FL
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
More information about location
Office located in West Palm Beach, FL
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- We are looking for someone who is a structured analytical thinker, strategic problem solver, and team-first collaborator
- The ideal candidate is a self-starter who thrives in fast paced, results driven environments and is comfortable leading initiatives across multiple teams and levels of the organization
- 10+ years of progressive experience in a SaaS company GTM Strategy and Planning function, top consulting firm, or strategic field role. Demonstrated success driving growth at scale with a focus on topline and Customer value realization
- A combination of consulting and operating experience, owning initiatives from concept to implementation in a complex global environment. Ability to think strategically, understanding the big picture while connecting the dots with operational priorities
- Excellent qualitative and quantitative analysis and modelling skillset with intellectual curiosity to unlock deep insights that drive value
- Excellent problem-solving skills, including the ability to identify and define problems, make connections across diverse topics, assess, and synthesize into clear findings and recommendations with associated plans
- Ability to manage diverse stakeholders, collaborate, and influence at all levels of the organization with both empathy and conviction
- Communicate across a wide array of teams, geographies, cultures, and mediums (written, verbal, presentation). Looking for superior presentation skills – creating for clarity and simplicity
- Experience leveraging AI tools - such as Claude by Anthropic - to accelerate strategic planning workflows, automate deliverable creation, and enhance team productivity is a strong plus
- This is a global role, requiring familiarity with differences across GEOs, market maturity, and cultures. Must be able to connect across time zones with stakeholders
- Minimal travel required (~10% or less)
What the job involves
- The Global Strategic Planning and Analytics organization is on a journey of growth as ServiceNow scales to $30B+. We’re leading the way by influencing strategy and developing insights which fuel the automation and simplification of our annual planning processes; to help us we’re hiring a GTM Strategic Planning – Manager
- This position will play a pivotal role in working across the broader GTM organization, focused on facilitating an integrated planning process and ensuring the successful implementation of Strategic Priorities
- Establish strong relationships with strategy, planning, and programs teams across the organization to co-develop strategies and assist with the implementation of the execution plans
- Proven program management experience standing up and running integrated, cross-functional program plans in complex environments - including defining workstream ownership, sequencing dependencies, establishing OKR frameworks, and driving execution cadence across multiple teams and stakeholders simultaneously
- Translate analyses into tangible guidance and expectations to be incorporated into the organization’s annual operating plan (AOP) and new year readiness processes
- Lead the GTM organization and extended teams to align with guidance throughout the planning process, diving into the details with the respective teams to ensure effectiveness. Partnerships include GTM Operations, Field Sales, Global Industries Partners and Solutions, and Customer Excellence
- Prepare executive level communications and presentations to outline findings, make recommendations, and influence decisions through compelling story telling
- Partner across the planning organization to automate planning delivery through people, process, and tools
- Support the VP of Strategic Planning in design, implementing and measuring the success of organizational programs and priorities
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
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