Service Operations Associate, Embroker
Atlanta
$40-67k
More information about location
Digital business insurance platform
Be an early applicant
Digital business insurance platform
101-200 employees
Be an early applicant
$40-67k
More information about location
101-200 employees
Company mission
To make business insurance simple, clear, and customized for every industry.
Role
Who you are
- High school diploma or equivalent required; college degree or relevant insurance coursework is a plus
- Customer service or administrative experience preferred (including internships, part-time roles, or volunteer work); experience in commercial insurance is a bonus
- Strong written and verbal communication and interpersonal skills
- Comfortable using G-Mail, Google Docs & Sheets,or Microsoft Office; experience with Salesforce and Adobe Acrobat is a plus
- Excellent organizational and time-management skills
- Ability to work independently and collaboratively as part of a team
- Detail-oriented, proactive, and able to follow established processes
- Basic knowledge of insurance products and terminology is preferred but not required
- Prolonged periods of time sitting at a desk and working on a computer
- Ability to work cross-culturally on a global team
- Ability to perform effectively in a remote work environment
What the job involves
- The initial start date for this hiring group is Monday, February 9, 2026. New hires are required to complete two weeks of in-person training at a local office
- Following training, the role includes ongoing in-office team meetings and periodic in-person training sessions, at a minimum on a monthly basis
- Candidates must be available to start on February 9, 2026, and attend the full two weeks of in-person training. Applicants who do not meet this requirement will not be considered for this role, but are encouraged to apply for future hiring waves as they become available
- Service Operations Associate is responsible for managing and fulfilling insurance policy lifecycle cases while providing excellent client care
- This role will execute all Standard Operating Procedures (SOPs) outlined in Embroker's Operations Manual while supporting various operations teams including Customer Success, Sales, Underwriting, and Compliance
- This role requires strong attention to detail, highly accurate data entry skills, a friendly and approachable attitude, and a bias to action for rapidly responding and successfully closing the loop on all open service cases
- This is a primarily remote role with two weeks of training in a local office. Candidates should anticipate ongoing in office team meetings and/or regular monthly training
- Conduct policy administration tasks, including processing policy changes, endorsements, renewals, and carrier notices; generating and managing insurance documents; and reviewing premiums, commissions, fees, and related policy information for accuracy
- Respond to clients, partners, carriers, and internal inquiries clearly and professionally via phone, email, or chat
- Manage client support cases efficiently, ensuring all requests are tracked, resolved, and closed promptly
- Coordinate with insurance carriers and underwriters to obtain quotes, documentation, and resolve issues
- Support billing and payment processes, including addressing questions, entering data, and assisting with audits or collections
- Support compliance processes, including audits and surplus lines filing
- Ensure all activities comply with company policies and regulatory standards
- Perform other duties as assigned
Our take
Traditionally, insurance has lagged behind other financial services industries when it comes to new technologies. Embroker was founded to try and modernize the $800B property and casualty (P&C) insurance market.
The digital business insurance platform utilizes modern tech like machine learning and AI to make business policies better suited and more affordable to its customers. Embroker has secured its status as one of the leading commercial insurance brokers on the market and serves more than 25,000 businesses.
While the company has been a broker since its inception, Embroker announced its intentions to become a fully-fledged insurance carrier, following in the footsteps of its insurtech competitor Next Insurance. With significant funding and several new product launches under its belt, Embroker is dedicated to offering tailored protections for professionals navigating the rapidly evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2021
$100m
SERIES C
Apr 2019
$28m
SERIES B
Total funding: $170.4m
Company benefits
- Dynamic Culture
- Flat Hierarchy
- Full Health Benefits
- Fast Paced
- Unlimited Time Off
- High Degree of Autonomy
- International Environment
- Work-Life Balance
Company HQ
Mission District, San Francisco, CA
Leadership
Ben Jennings
(CEO)Initially joined Embroker as CRO in 2019 and became CEO in 2023. Prior to this, they were an Executive VP and CRO at ServiceSource for over 15 years.
Brian Acks
(CFO)Joined Embroker in 2021 as CFO. Prior to this they were the Head of Finance at Vouch Insurance. They also spent 13 years at CNA Insurance, holding various roles, including Assistant VP of Corporate Development and FP&A.
Chris Spagnuolo
(CPO)Joined Embroker in 2023 as CPO. Prior to this, they were CPO and Wander, Director of Product Management & User Experience at Vailmail, and a Principal Consultant of Product Management and Innovation at AgileThought.
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