Senior Enterprise Customer Success Manager, Calibrate
$120-135k
+ Equity
Obesity and metabolic health treatment
Be an early applicant
Obesity and metabolic health treatment
201-500 employees
Be an early applicant
$120-135k
+ Equity
201-500 employees
Company mission
To change the way the world treats weight.
Role
Who you are
- 5+ years of relevant professional experience supporting clients and managing an account portfolio
- Prior commercial experience managing health and wellness benefits to employers
- An expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention
- Ability to communicate client feedback and sentiment to internal stakeholders
- Strong written and verbal communication skills, with extreme attention to detail
- Comfort building strong interpersonal relationships with cross-functional stakeholders
- Experience in a fast-paced startup environment and the ability to successfully operate in ambiguity with a bias for action
- Passionate about innovation in digital health
- Must be authorized to work in the United States
What the job involves
- We are growing fast and are looking for an experienced Customer Success Manager to nurture and grow a portfolio of customers while shaping our customer success strategy
- The Senior Customer Success Manager will be responsible for the relationship between Calibrate and our enterprise client partners
- This role will involve strategic account planning and execution, identifying growth opportunities through influence, and educating the client on maximizing the value they receive from Calibrate
- Our goal is to ensure clients are enthusiastic about sharing the benefits of Calibrate with their employees and dependents
- As an early member of the Client Success team, you will play a crucial role in providing client feedback that will guide our planning and development roadmap
- Foster and manage strong, strategic, long-term client relationships with client decision-makers and benefit brokers
- Thoughtfully drive customer satisfaction, enrollments, and program value with our partnership and enterprise clients
- Assisted in developing a more robust account strategy by creating strategic plans and growth strategies
- Provide important client updates, report performance metrics, and service level agreements, conduct effective meetings, and lead compelling quarterly business reviews
- Identify underlying customer needs and leverage company resources to meet those needs, ensuring client retention, expansion, and advocacy for the enterprise portfolio
- Contribute to the development and sharing of best practices that strengthen the Calibrate Customer Success team
Our take
Obesity affects four in ten Americans, but treatment has long been overlooked, often categorized as a lifestyle problem rather than a healthcare issue. Calibrate is changing that by offering a combination of cutting-edge medication and physiological training to help people make lasting changes to their weight.
The medications used by Calibrate, including GLP-1 drugs, have shown strong results in clinical trials. When combined with sustainable lifestyle changes, its program helps patients achieve lasting weight loss. However, while these medications show promise, long-term safety and effectiveness still require further study, especially since continued use is necessary to prevent weight regain.
Despite these concerns, Calibrate's approach has helped over 20,000 people, and many have sustained health improvements well beyond the first year. It has faced some challenges, including negative press and a round of layoffs, but with funding and positive attention around next-gen weight loss drugs, the company continues to be a leader in the field.
Steph
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2023
$29m
GROWTH EQUITY VC
Aug 2021
$100m
SERIES B
Total funding: $156.6m
Company benefits
- Generous paid time off, including an all-company holiday over Thanksgiving week
- Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
- One Medical membership and Teladoc virtual care
- Fertility, gynecology, and wellness services through Kindbody
- Therapy on your time with a free year of Talkspace membership
- Health advocacy and assistance services through Health Advocate
- Commuter benefits, ClassPass memberships, and gym memberships
- Remote team with a headquarters in NYC
- Competitive Paid Parental Leave for parents
Company HQ
Union Square, New York, NY
Leadership
Rob MacNaughton
(CEO)Joined Calibrate in January 2024 at CEO. Prior to that, they were the CEO of Curve Health. They also served as the CEO of NurseGrid and as a Senior Vice President and CPO at Cambia Health Solutions.
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