Customer Success Manager, Ceros
Key Accounts
$70-100k
Total expected compensation of $110,000 - $140,000 based on qualifications and experience. Plus stock options
Design platform for professional creatives
Job no longer available
Design platform for professional creatives
201-500 employees
Job no longer available
$70-100k
Total expected compensation of $110,000 - $140,000 based on qualifications and experience. Plus stock options
201-500 employees
Company mission
To inspire and unlock creativity with liberating technology.
Role
Who you are
- Fundamental understanding of design and digital marketing
- Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints (3-5 years)
- Proven track record in a client-facing role, driving client engagement, handling difficult situations and challenges, and delivering exceptional client service
- Demonstrates a high degree of organization and proficiency in leveraging internal systems
- Excellent communication skills and confidence to build and maintain relationships at all levels
- 3+ years of customer success/account management experience, preferably in SaaS business environment
- Ability to travel up to 25%, to include overnight travel for meetings
- Highly dependable, team player, self-starter, high energy, positive attitude with good organization and time management skills
- Bachelor’s degree or equivalent experience
- Passion, enthusiasm, energy, humor, team player mentality and the ability to convey this through communication and presentation skills
- Intellectually curious and a growth mindset; you want to understand everything about our customers & market opportunity
- Comfortable working in a complex and constantly evolving customer success environment to drive successful customer success outcomes, and strengthen key client relations while handling multiple initiatives at once
- Demonstrate a passion and knowledge for tech, marketing, SaaS, AI, and/or business management
- We want you to start ASAP
What the job involves
- Reporting Into: Director of Customer Success, Key Accounts
- As a Key Accounts Customer Success Manager, you will be a trusted advisor to major Enterprise customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
- You'll be responsible for understanding customer requirements, onboarding new teams within existing customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction
- You will work with customers in a hands-on manner to drive successful outcomes from a product adoption and usage perspective
- Monitoring the health of customer relationships, you will predict and navigate customer challenges and offer solutions that drive satisfaction and ultimately lead to retention, as well as cross-sell/up-sell opportunities
- Deeply embed yourself in client accounts to drive high engagement and be perceived as a consultant
- Anticipate needs based on the customer’s broader company objectives and individual job responsibilities
- Pioneer innovative ways to progress client relationships, aiming to achieve performance goals on gross retention and increasing users and usage
- Constantly conduct "health checks" for your customers to drive customer satisfaction (NPS), product adoption, onboarding, and identify further areas of education – developing targeted strategies as needed, including but not limited to quarterly business reviews
- Leverage data to craft compelling narratives that promote Ceros’ business objectives and also align with a client’s goals
- Serve as a client advocate and work with the Strategic Account Executive to drive strong renewal rates, reduce churn, and generate higher wallet share
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Collaborate with relevant ecosystem partners in professional services, customer support, and marketing to ensure client success metrics are met
- Quickly identify accounts where usage is low, understand why, and take action to increase adoption
Our take
Writing code to create digital content often comes with complications and expense. Ceros was created to eliminate these issues, by providing customers with a no-code design platform.
It allows marketing and design teams to create animated content on a collaborative canvas, without having to rely on developers. As such, the Ceros platform has proved a hit with enterprise customers including United Airlines, Condé Nast, J.P. Morgan Chase, Fitbit, Bloomberg, and Mashable.
Competition in the MarTech market may be fierce, with rivals including Ion and Uberflip, but Ceros sets itself apart as a platform that allows customers to produce this kind of content at scale and with fast turnaround times. Its introduction of "Gemma", a creative AI sidekick, bolsters the value of its offering by freeing up users to focus on their own creative vision.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2020
$100m
GROWTH EQUITY VC
Feb 2019
$14m
SERIES C
Total funding: $144.5m
Company benefits
- Work from anywhere: With our remote-first policy, you can set up shop from anywhere in the world and will receive a home office stipend
- We've got you covered: Ceros offers a number of comprehensive healthcare packages
- Stock options: Ceros offers stock options for all employees so everyone can participate in the growth and success of the company
- Wellness Fridays: If you're crushing your goals and ready to roll into the weekend, feel free to wrap up your Friday a little early. See ya on Monday!
- Flexible vacation: We want you to maintain a healthy work-life balance and encourage everyone to take a reasonable amount of time off
- Retirement savings: Ceros offers retirement savings options to support your financial future. *Varies by location
Company HQ
Flatiron District, New York, NY
Leadership
Brad Paterson
(CEO)Was CRO of the company for 11 months before becoming CEO in 2025. Advises at Cota Capital and DualEntry, and was previously EVP / GTM at Novo.
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