Customer Success Manager, Enfuce
+ Stock Options
More information about location
Card payment & open banking services
Open for applications
Card payment & open banking services
101-200 employees
Open for applications
+ Stock Options
More information about location
101-200 employees
Company mission
Enfuce's mission is to remove complexity and unlock business opportunities in modern card payments.
Role
Who you are
- Proven track record of 5+ years in a CSM, Key Account Manager, or similar role, within the payments or financial services sector, with demonstrated success in driving account growth and managing complex customer portfolios
- Exceptional communication and relationship-building skills, with the ability to influence and collaborate effectively with C-suite executives, clients, and internal colleagues
- Commercially driven mindset, with a focus on identifying and executing upselling, cross-selling, and expansion opportunities that align with client needs and organizational goals
- Creative problem-solving and strategic thinking abilities, capable of navigating and prioritising complex client challenges and delivering innovative solutions
- Deep expertise in the payments industry, including knowledge of relevant regulations, compliance requirements, and market trends, to provide authoritative guidance to clients
- Customer-first philosophy, with a relentless commitment to delivering measurable value and fostering long-term client success
- Fluent in English, with additional language skills highly valued to support diverse customer needs
- Previous experience of working in or with Banks, Fleet & Mobility, Employee Benefits as a CSM would be an added bonus
What the job involves
- As Customer Success Manager, your primary mission will be to deepen partnerships within your portfolio of accounts and drive strategic growth
- Leveraging your expertise, you will ensure that our customers are supported during the onboarding process to realise tangible value from our solutions, enabling them to expand their businesses while identifying and capitalising on opportunities for upselling and cross-selling new services
- This role requires a commercially minded individual who excels at building executive relationships, navigating complex organisations, and aligning our offerings with customer growth strategies
- You will collaborate with diverse teams across onboarding, product and technical delivery, finance, and commercial operations to ensure seamless execution and exceptional customer outcomes
- In this role, you will act not just as an advocate for your customers but as a trusted advisor who drives revenue growth and reinforces our position as a strategic partner in their success
- Forge and nurture strategic partnerships with clients, proactively aligning their growth goals with our solutions to maximise mutual success and promote positive NPS and drive revenue generation
- Act as a trusted advisor and primary contact for executive-level stakeholders, ensuring seamless communication and alignment on strategic priorities
- Identify and execute growth opportunities, working closely with sales, product, and marketing teams to drive upselling, cross-selling, and the adoption of new services within existing accounts
- Analyse and monitor customer health, delivering data-driven insights and actionable recommendations that unlock value and promote account growth and minimise the risk of churn
- Stay ahead of industry trends and market shifts, ensuring deep knowledge of our products, customer pain points, and competitive landscape to position solutions effectively
- Lead cross-functional collaboration with sales, technical, product, and delivery teams to address client needs efficiently while driving impactful outcomes
- Develop account plans and conduct regular business reviews. Ensure our customers understand how we are performing against contractual KPIs and tailoring the content your present to match the attendees you are presenting to/with
- Ensure customer feedback loops are in place to identify challenges, anticipate needs, and continuously improve both customer experience and business performance
Salary benchmarks
Our take
The rise of open banking has allowed fintechs to provide more personalised customer experiences, but setting up these systems requires specialists. It can also be difficult for smaller companies to provide more simple services such as fast card issuing and payments, reducing their ability to compete with other financial services.
Enfuce provides card issuing and payment services, helping clients to launch feature-rich payment cards that are secure, compliant, and quick to deploy. The company also helps businesses set up open banking systems, allowing customers to share their financial data to facilitate the creation of personalised financial tools.
Whilst many companies provide cards and open banking financial tools, this often requires complimentary infrastructure and software engineers - resources that many businesses are unable to access. Enfuce has been smart to offer a suite that allows any business to rapidly deploy cards and financial services, and continues to forge impressive partnerships as it doubles down on this core goal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$8.9m
LATE VC
Dec 2021
$49.6m
SERIES C
Total funding: $77.3m
Company benefits
- Choose your own tools - PC or Mac, we don’t mind but we know you do. Choose your own phone, too. We have a phone plan in place for all employees
- Work from wherever - We have offices in Espoo, Mariehamn, London, and Riga where you can meet your work buddies. Also, you are welcome to work remotely whenever you feel like it
- Fair pay and employee stock option - We value the input of every employee and want you to tap in on the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program
- Extended occupational healthcare and insurance - We offer healthcare and well-being programs in all locations, including mental wellbeing coaching and sports benefits
- Regular fun with your team - To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event
- Individual learning budget - You get a yearly learning budget of 400€ to use for courses and other relevant learning opportunities that help you develop your skills
Company HQ
Espoo
Leadership
Denise Johansson
(Co-CEO)Experience as Head of Project Management for Aktia. Banking Specialist, Head of SWIFT Service Bureau, and Project and Business Manager for Crosskey from 2007 to 2016.
Monika Liikamaa
(Co-CEO)Director of Crosskey Banking Solutions from 2011 to 2016. Experience as Director of Cards and Payments for Aktia.
Niklas Apellund
(CTO)System Developer and Application Manager for Crosskey Banking Solutions from 2010 to 2014. Experience as System Developer for Avanza Bank .
William Ekström
(Chief Architect)Developer for Opera Software form 2002 to 2008. Developer, Application Manager, Business Development Manager, and Lead Architect for Crosskey Banking Solutions from 2008 to 2016.
Tom Gråhn
(Head of Business Development)Experience as Department Manager of Sales Åland for Anite Travel Systems from 1997 to 2006. Senior Product Manager of Cards and Business Development Manager for Crosskey Banking Solutions from 2006 to 2016.
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