Business Product Manager, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges
- A highly-matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries
- You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions
- An experienced product manager adept at working cross-functionally via the four-in-the-box (4ITB) model to build seamless, end-to-end experiences that deliver value
- A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage
- A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically
- Collaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs and influence/inspire alignment
- Innovative – always exploring the art of the possible and dreaming big
- Minimum of 5 years of product management experience in software or adjacent industry
- Knowledge of Enterprise Finance processes and systems
- 3+ years of procurement systems and domain expertise
- Experience with the ServiceNow platform
- Proven ability to effectively lead, inspire, influence and collaborate effectively with subject-matter experts across a variety of functions (e.g., business, technology, communications, data science, ops)
- Ability to balance strategic thinking with speed to value
- Strong business acumen, analytical skills and problem-solving expertise
- Experience in a fast-moving, high-growth software design and development environment with ability to react quickly to opportunities and unexpected challenges
- Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and other levels in the company
- Extremely well organized and able to manage work requirements to meet deadlines
What the job involves
- The Business Product Manager is a critical role responsible for developing and maintaining the product roadmap for a portfolio within Finance Products
- The perfect candidate puts the Finance people of ServiceNow, employees, contingent workers, managers, leaders, partners, and customers, at the center of everything we do
- Partner closely with the Program Management, Change Management, Finance stakeholders and Digital Technology (DT) teams to drive product strategy and vision, business requirements, product planning, roadmap and prioritization, and product marketing
- Serve as the champion of the business, translating business strategy into business case, value definition, and initial requirements for new products and enhancements
- Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering, and UX teams
- Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies
- Support program management, change management, and internal go-to-market on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for Finance case management)
- Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience
- Provide thought leadership on how to enhance product maturity across an organization and support internal training and change management activities
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
Share this job
View 109 more jobs at ServiceNow