Product Manager of Fraud and Customer Safety, NALA
More information about location
3 days a week in office
African and Asia cross-border payments company
Posted today
African and Asia cross-border payments company
101-200 employees
Posted today
More information about location
3 days a week in office
101-200 employees
Company mission
To increase economic opportunity on the African continent and for its diaspora around the world.
Role
Who you are
- If you enjoy building features to protect our customers and our company against attacks and scams, then this is the one for you
- Strong technical background due to the strong technical nature of the products being built
- Proven experience shipping a breadth of high-quality consumer product features at a Fintech or Payments company
- You have 5+ years of product management experience shipping world-class products at fast-growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams
- You are fluent in SQL and have strong software engineering experience to interrogate product data yourself and make good decisions. We understand that perfect data is not available but knowing what pragmatic assumptions can be made to drive reasonable decisions is very important
- You have enough engineering context to know a bad MVP from a good one and have experience with product discovery methodologies
- You have strong empathy for customers and an unwillingness to compromise on user-centered design
- Experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options
Desirable
- Built out fraud detection systems
- Understand equally the customers needs from a UK, African and Asian perspective
- In addition to English, you can also speak French or Swahili
What the job involves
- Our Fraud and consumer safety team, protects NALA and its customers from fraud and general abuse
- This will include building new tools for fraud prevention, detection, and mitigation
- Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product
- Take ownership of the consumer product to drive the product and business-planning process across cross-functional teams of the company
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Develop product positioning and messaging that differentiates NALA and its features across primary market segments
- Collaborate with design, engineering, research, legal and compliance teams to refine your plan and execute it effectively
- You’ll be speaking to customers on a near daily basis to understand needs and ultimately sticking our ethos of “customer first, always”
- Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions
- Define initial product proposition and go-to-market strategies for new expansion markets
- Meeting with the C-suite to discuss financial data and ways to improve business operations
Application process
- Talent Screen with our People team to ensure experience and skill alinement for the role (30-45 minutes)
- Product Sense call with Sélim, Head of Product (45-60 minutes)
- Data and Execution call with Nico, CTO (45 minutes)
- Culture and Customer Empathy with Benji, CEO (30 minutes)
Salary benchmarks
Our take
As global enterprise has become more interwoven, and Africa grows as an economic powerhouse, financial infrastructure has failed to keep pace with growing demand. Nala is providing the financial services to meet that gap.
The company started in Tanzania as a consumer payments aggregator and has used that platform to launch a remittance business rooted in its connections with East Africa, driving down the eye-watering 10% fees for its diaspora userbase.
The FinTech startup is now looking to double down on the lucrative remittance business, onboarding more users in its newly licensed areas: the U.S. and France.
While NALA has had some success with the products its built so far, the true test for the company will be navigating the deeply complicated international infrastructure necessary for an international payments platform, all while retaining their consumer-friendly credentials.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$40m
SERIES A
Jan 2022
$10m
SEED
Total funding: $50.3m
Company benefits
- 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore (this includes bank holidays)
- Learning Budget: Fuel your growth with $1000 annually for learning and development.
- Competitive Equity Offer
- Global Workspace: Get access to WeWork locations worldwide.
- Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
- Enhanced Parental Leave - We offer 16 weeks full pay for the primary care giver and 4 week full pay for the secondary caregiver.
- If you're in London we have hybrid Working: We work 3 days a week in the office (Mon, Wed, Fri)
- Sarabi: Themed snacks and Friday lunch with a focus on building great working relationships with the team in our London office
- Monthly Socials: Join fun social events every month for great times
- Free Coffee: Enjoy barista-style coffee at your fingertips.
- Office Fun: Play pool and table tennis when you need a break
Company values
- 🔥 Customers First, Always We build NALA for our customers and not anyone else. This means whether you are in Sales, Marketing, Engineering or Finance, everyone needs to understand who our customers are, what problems we are solving and how we are competitive in the market.
- 🥇 Here to Win This is a competitive space and so we understand that the stakes are high. The prize is a huge, both in terms of monetary gain and personal achievement. Everyone at NALA comes into the company knowing what we are competing for.
- 🚄 Speed Wins Execution is the only defence. We prioritise doing and interating over agonising and waiting for “perfect”. When we ship new products and features, we learn about how this helps our customers which informs the second iteration.
- 🧠 Understand Why We ask why until we know the fundamental truth and insight that drives decision making. Through speaking to customers and deeply understanding our work, we are able to deliver game changing solutions for our customers.
Company HQ
Canary Wharf, London, UK
Articles
Leadership
Benjamin Fernandes
(CEO)A Tanzanian entrepreneur and former TV Presenter. Benjamin has spent time working in the Financial Services and Digital teams of the Bill & Melinda Gates Foundation. Also attended the Stanford School of Business and the Harvard School of Government.
Diversity, Equity & Inclusion at NALA
- At NALA we value ambition, speed and outcomes but never at the expense of respect. Our global team spans 30+ countries with many ethnicities, beliefs, backgrounds and ways of life. It is this diversity of thought and experience that allows us to drive innovative solutions amidst the competitive world of cross boarder payments.
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