Customer Service Advisor, Dojo
Italian Speaking
€25k
+ Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform
3+ days a week in office (@ 22 District, Barcelona)
We empower businesses to thrive in the experience economy.
Be an early applicant
We empower businesses to thrive in the experience economy.
1001+ employees
Be an early applicant
€25k
+ Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform
3+ days a week in office (@ 22 District, Barcelona)
1001+ employees
Company mission
To empower businesses to thrive in the Experience Economy, by creating the tools and technology that turn transactions into meaningful relationships.
Role
Who you are
- Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!
- You will be fluent in both Italian & English
- You have a commitment to stellar service and a drive to grow
- You excel at building relationships and communicating clearly
- You have a proactive, can-do attitude and serious problem-solving skills
- You are comfortable wearing multiple hats and juggling tasks efficiently
What the job involves
- Start date: We'll kick things off with an induction group in March 2025
- We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelona
- You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop
- Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
- Deliver excellent customer service across all channels
- You'll have value-based conversations with customers, taking opportunities to upsell where applicable to ensure our customers are getting the most out of our products!
- Juggle various systems, both internal and external
- Take on problems with a “Right First Time” attitude
- Own up to challenges and see them through to the outcome
- Help us get even better at what we do by sharing feedback and ideas for improvement
Our take
Dojo has been around for over ten years, after starting in 2009. In that time they have very much established themselves as a go-to partner for small businesses using card payments, allowing them to take control over the end-to-end payments process.
Their customer first strategy has made them a market leader, meaning they are handling more than £20bn in transactions each year. Since launching Dojo has grown to team of more than 950 and they have opened offices throughout the UK. The company has become profitable, and in the year ahead are looking to grow the team further and expand internationally, including in Ireland, Spain, France, and Italy.
The payments platform sector has become increasingly competitive as more and more entries to the market are trying to find niche spaces to play in. However, Dojo have not only established a foothold but have managed to grow their small business clientele over the years. They have set themselves apart with their customer-first approach, building their product specifically to address the needs of customers and continuing to keep customers at the centre of every decision.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
21% employee growth in 12 months
Company
Employee endorsements
Supportive management
"Management goes to great lengths to make sure we have what we need to succeed - training, projects which support personal growth, informal sessions,..."
Company benefits
- Private medical, dental, and life assurance
- 6 months paid maternity leave and 10 weeks paid paternity (baby bonding) leave
- Employee assistance programme, mental health champions, and our mental health support platform, Spill.
- Peppy, a specialist health app that provides support for your health, including menopause, fertility, women’s health, and men’s health
- GymFlex and Fitness classes
- 25 days holiday, and we'll increase this one day for each year you're at Dojo
- Holiday trading, up to 5 days per year
- Birthday Leave
- 4 weeks fully paid sabbatical after 4 years of continuous service
- Women in Leadership Mentorship Programme
- Learning & Development opportunities with Career Pathways
- Cycle to Work Scheme
- Electric car leasing
- Charitable giving
- Dojo socials
- Dog friendly offices
Company values
- Customer Obsessed - We focus on the details to help customers thrive
- Curious - We have an insatiable to desire to learn and innovate
- Relentless - We persevere even when it’s easier not to
Company HQ
Paddington, London, UK
Articles
Leadership
Jan Farrarons
(Co-founder)Was a Director of Global Payments inc before founding JudoPay, Capital on tap and Paymentsense
George Karibian
(Co-founder)Serial entrepreneur. Also founded Euroffice, XLN Telecom, Capital on Tap and Judo Payments
Salary benchmarks
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Diversity, Equity & Inclusion at Dojo
- Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
- Our employee-led communities, including The Black Experience, Women at Dojo, and Pride at Dojo, exist as safe spaces of respect and privacy led and driven by individuals rather than the People Team. Anyone can set one up.
- We partner with ColorInTech & Black Tech Fest to ensure wide access to talent.
- Learn more about Diversity, Equity, and Inclusion at Dojo at https://www.dojo.careers/our-culture/diversity-equity-inclusion/
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