Senior Partner Success Manager, FISPAN
CA$88-109k
+ A semi-annual bonus plan and equity grants, subject to program eligibility requirements
ERP banking platform
Be an early applicant
ERP banking platform
101-200 employees
Be an early applicant
CA$88-109k
+ A semi-annual bonus plan and equity grants, subject to program eligibility requirements
101-200 employees
Company mission
FISPAN's mission is to help banks easily connect with their corporate clients.
Role
Who you are
- 5+ years of experience in Customer Success Management or Account Management
- Experience with B2B Platforms
- Bachelor's degree in Commerce, Information technology, or related field
- Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and be comfortable with ambiguity
- Program Management: Ability to successfully oversee and coordinate multiple projects or initiatives to achieve set objectives and targets
- Detailed-oriented: Ensuring that tasks, responsibilities and commitments are completed timely
- Strong Communication: Excellent communication skills to compose value-based emails, deliver concise presentations, and turn complex topics into consumable content
- Data driven: A solid understanding of business performance metrics, and a willingness to embrace data and experience in interpreting data analytics and deriving insights that drive customer value
- Customer Obsession: Resolute focus on the needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs
- Follow-through: High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy
- Empathy: Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges
- Collaboration: Assertive with humility—able to lead change in a positive way. Maintains high standards for verbal and written communication, and is always professional under pressure
- Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details
What the job involves
- We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey
- As a Senior Partner Success Manager, you will play a vital role in driving the success of our strategic partnerships and fostering long-term, mutually beneficial relationships. Your ability to build trust, provide value, and collaborate effectively will be key to achieving partner satisfaction, retention, and revenue growth
- Leading and managing partner accounts as it relates to platform and operational priorities and work with internal stakeholders to prioritize and deliver partnership improvement programs
- Develop and nurture relationships with strategic partners, serving as their main point of contact for all inquiries, requests, and escalations
- Coordinating monthly and quarterly business reviews to assess business achievements, performance, objectives, and future roadmap with a focus on overall partner satisfaction
- Lead communications with partners related to critical incidents affecting availability of services
- Collaborate with partners to define success metrics and develop joint business plans to achieve mutual goals
- Conduct regular business reviews with partners to assess their progress, address challenges, and identify areas for improvement
- Plan, execute, and monitor changes to critical client support and onboarding processes
- Provide guidance to partner internal teams supporting the FISPAN solution products and services effectively
- Coordinate and deliver training sessions, webinars, and workshops to educate partners on product updates, features, and industry trends
- Track and report on partner performance metrics, including revenue, customer acquisition, and retention rates on a monthly, quarterly, and semi-annual basis
- Developing strong working relationships with partners to understand business objectives, identify business development opportunities and/or needs for the platform and inform product roadmap
- Act as a champion and advocate for partners within our organization, ensuring their needs and concerns are addressed promptly and effectively
- Represent the voice of partners during internal discussions and decision-making processes
- Provide weekly updates to executive team on all account activity
- Providing initial product and informational support for customers escalating all bugs/issues to the relevant internal channels to get resolved in a timely manner
- Acting as a subject matter expert on the platform and its uses for users, addressing any questions regarding the product/platform and services
- What you will be measured on:
- Time to Revenue for each account
- Onboarding targets
- Retention and adoption
- Support Satisfaction
Our take
Small/medium-sized businesses (SMBs) have come under heightened operational pressure over recent years. It’s no help that this group has historically been radically underserved by legacy banks, but now the tide is turning: many banking institutions are doubling down on improving the quality and efficiency of their commercial banking solutions, and software company FISPAN is helping them get there.
FISPAN helps companies embed their commercial banking services into the existing ERP or accounting software used by their customers to run businesses. It’s a great way for banks to outsource the level of innovation required to keep up with commercial client demand - and, therefore, a great way of competing with the more agile neobanks, who are siphoning off legacy banking clients in substantial numbers.
FISPAN’s astute positioning has made its platform increasingly attractive for banks under pressure to keep up with the breakneck pace of change in fintech. It’s taking advantage of it too, with plans to expand to the lucrative European and Asian Pacific banking markets, and accelerated product development fuelled by 2025's Series B round of funding.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2025
$30m
SERIES B
Sep 2023
$2m
SERIES A
Total funding: $70m
Company benefits
- 4-Week Vacation
- Health & Wellness Coverage
- 100% Parental Leave Top-Up
- Downtown Vancouver Offices & Amenities including fitness centre
- Daily Coffee Runs & Weekly Team Lunches
- MacBook / Apple equipment
Company HQ
Coal Harbour, Vancouver, BC
Leadership
Clayton Weir
(Co-Founder)Previously worked as a Senior Analyst and then Head of Growth at BC Tech. Underwent a Teaching Team entrepreneurship with the University of British Columbia, and spent over 5 years on the board of car-sharing co-operative Modo.
Lisa Shields
(Founder & CEO)Held senior software engineering roles at MacDonald Dettwiler and Environmental Criminology Research Inc., before moving on to found and serve as CEO/Director of gig economy global payments company Hyperwallet. They are a committee member for FinPay Canada, and on the Board of Directors for Thinkific.
Valery Novikov
(Co-Founder & CTO)Held a number of senior software roles at Netcracker Technology, before moving on to found NV Trading. Alongside work at FISPAN, they work as an Instructor at UBC Sauder School of Business.
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