Principal Customer Success Manager, Staffbase
$145-165k
+ Equity
More information about location
2+ days a week in office
Employee communications platform
Be an early applicant
Employee communications platform
501-1000 employees
Be an early applicant
$145-165k
+ Equity
More information about location
2+ days a week in office
501-1000 employees
Company mission
Staffbase's mission is to unite companies and their employees behind a common purpose.
Role
Who you are
- This role requires a strong foundation in customer success and enterprise relationship management, as well as a deep understanding of internal communications practices, including editorial strategy, stakeholder alignment, and comms program execution at scale
- 8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
- Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
- Strong communication and interpersonal skills; able to influence senior stakeholders and coach IC teams on comms best practices
- Experience collaborating globally across business units and leadership levels
- Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
- Experience growing and retaining customers
- Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
- Self-motivated with a growth mindset and a strong sense of ownership
- Experience with cross-functional collaboration and account planning in enterprise environments
- Experience coaching, mentoring, or enabling others—formally or informally—through comms strategy or customer engagement work
What the job involves
- Staffbase is looking for a Principal Customer Success Manager to join our team in North America and support our most strategic customer relationships
- You will act as a strategic partner to communications leaders in large enterprises, helping them drive business outcomes, increase platform adoption, and mature their internal comms strategies using Staffbase
- Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
- Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
- Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
- Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
- Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
- Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
- Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
- Advocate for customer needs internally and contribute to product feedback loops
- Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies
Our take
Since launching in 2014, Staffbase has grown into a major name in the internal communications niche. Its platform is used by the likes of Samsung, ALDI, DHL, and Domino’s to create branded, mobile-first communication and information sharing tools which can access a company’s intranet from anywhere.
Staffbase has managed to set itself apart to some extent from the range of other internal communication apps like Slack and Teams by focusing on building a product tailored towards dedicated internal communication teams, rather than taking a more general approach.
This is proving to be a good decision as, with the shift to remote and hybrid working, the last few years have seen Staffbase gather serious momentum. A 2021 merger with Canadian competitor Banantang has been followed up by a series of major funding rounds and a rise to unicorn status. As well as this, it’s been expanding its own product portfolio through a number of strategic acquisitions as it looks to stay ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$123.6m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $323.7m
Company benefits
- Financial Benefits: Let’s talk about money – all Staffbase employees get stock options granted (ESOP). When the company wins, you win, too. Additionally, we offer country-specific pension plans to all employees.
- Health@Staffbase: We care about your physical and mental health. Staffbase provides mental health resources with certified clinicians via phone, email, chat, and video. Beyond healthy snack options, drinks, and dynamic workspaces, we also offers free sports courses.
- Ongoing Learning: We thrive on personal and professional growth. Every employee gets €1,800/$2,200/£1,650 per year to spend on education.
- Parental Leave: We recognize that one of the most special events in an individual's life is the birth or adoption of a child. We offer paid parental leave options for all employees.
- Flexibility: When it comes to your personal life, it’s not our place to dictate your schedule. We offer flexible work from home as well as full-time and part-time options.
- Generous Vacation Policies: Taking time off is important. We want you to take vacation and give your body and mind a break when you need it.
- Fun Stuff: From virtual art nights to scavenger hunts: there are no limits when it comes to fun team building activities at Staffbase. Once a year, we all gather for THE ONE BIG internal event: Staffbase Camp.
- Giving Back: Giving back is important to us. Every employee can volunteer one day per year at an organization of choice. On top, Staffbase contributes with a donation.
- Lease a Bike: We offer our employees loaned bicycles and cyclists' safety equipment as a tax-free benefit. It’s an initiative to promote healthier journeys to work and to reduce environmental pollution. This benefit is currently available in Germany, UK, and the Netherlands.
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase.
Lutz Gerlach
(COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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