Principal Customer Success Manager, Staffbase
$145-165k
+ Equity
More information about location
2+ days a week in office
Employee communications platform
Job no longer available
Employee communications platform
501-1000 employees
Job no longer available
$145-165k
+ Equity
More information about location
2+ days a week in office
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- This role requires a strong foundation in customer success and enterprise relationship management, as well as a deep understanding of internal communications practices, including editorial strategy, stakeholder alignment, and comms program execution at scale
- 8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
- Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
- Strong communication and interpersonal skills; able to influence senior stakeholders and coach IC teams on comms best practices
- Experience collaborating globally across business units and leadership levels
- Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
- Experience growing and retaining customers
- Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
- Self-motivated with a growth mindset and a strong sense of ownership
- Experience with cross-functional collaboration and account planning in enterprise environments
- Experience coaching, mentoring, or enabling others—formally or informally—through comms strategy or customer engagement work
What the job involves
- Staffbase is looking for a Principal Customer Success Manager to join our team in North America and support our most strategic customer relationships
- You will act as a strategic partner to communications leaders in large enterprises, helping them drive business outcomes, increase platform adoption, and mature their internal comms strategies using Staffbase
- Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
- Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
- Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
- Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
- Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
- Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
- Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
- Advocate for customer needs internally and contribute to product feedback loops
- Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$123.8m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $324m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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