Content Writer, Pointclickcare

• Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing
• Understand how to structure language in both XML and JSON formats
• Worked in authoring and publishing content management systems (CCMS)
• Background working in agile development with cross-functional teams including Product Management, and Engineers
• Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills

Desirable

• A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software
• They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes
• This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products
• A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates
• This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages
• In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format
• They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use
• The Content Writer will also manage the content release calendar and take charge of writing the technical help files
• Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release