Technical Support Engineer, StarTree
Giving decision-makers data insights
Open for applications
Giving decision-makers data insights
101-200 employees
Open for applications
101-200 employees
Company mission
To make data more accessible and actionable.
Role
Who you are
- 4-6 years of experience in Pre/Post-Sales or Customer-facing roles
- Hands-on experience with open-source data technologies
- Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus
- Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus
- Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL
- Experience and/or strong understanding of streaming technologies such as Apache Kafka
- Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications
- Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure
- Bonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure)
- Bonus points: Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics
What the job involves
- Support is a cornerstone of success at StarTree and a highly valued function within the organization
- As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction
- This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success
- You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges
- At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform
- StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions
- Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers
- Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases
- Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement
- Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap
- Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness
- Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness
- Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries
Our take
StarTree is a startup founded by the creators of Apache Pinot, which delivers scaled analytics at low latency for up to millions of users and has proven successful with market giants like Weibo, Walmart, and LinkedIn. StarTree is the platform-as-a-service version of Apache Pinot for enterprise, which is used by Cisco, Etsy and Target.
The company's pedigree is strong, with founders previously holding engineering positions at Uber and LinkedIn. They saw firsthand the benefits of providing real-time insights to users of LinkedIn and Uber Eats, knowing it would sit well with the wider population.
Certainly, with more companies grappling with larger data pools at speed, the demand for low-latency analytics engines appears to only be growing. StarTree hopes to position Apache Pinot as the go-to engine for this and is focusing on marketing and sales to fend off rivals such as ClickHouse. It is expanding internationally as well to drive uptake, opening an office in India to grow into Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$47m
SERIES B
May 2021
$24m
SERIES A
Total funding: $75m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Xiang Fu
(Co-Founder)After compleating a Masters in Computational Science and Engineering at Georgia Institute of Technology, they worked as a Senior Software Engineer for LinkedIn and Staff Software Engineer for Uber. They were the Founding Engineer for Stealth Mode Startup and a Pinot PMC and Committer for The Apache Software Foundation.
Kishore Gopalakrishna
(Co-Founder & CEO)After graduating from the National Institute of Technology, Karnataka, they became an Application Developer for Oracle. Before becoming the Founding Engineer for the Stealth Mode Startup Company, they were a Senior Technical at Yahoo and Senior Staff Engineer at LinkedIn.
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