Customer Success Manager, SPARETECH
+ VSOP program
Enterprise MRO software
Open for applications
Enterprise MRO software
101-200 employees
Open for applications
+ VSOP program
101-200 employees
Company mission
To transform industrial spare parts data into an efficient, reliable, and collaborative experience.
Role
Who you are
- 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments
- Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention
- Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels
- A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment
- Exposure to manufacturing processes and knowledge of the industry is a plus, but not required
What the job involves
- Join SPARETECH as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support
- You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH
- Post-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation
- Customer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels
- Growth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals
- Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes
- Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact
Our take
SPARETECH is a data platform for industrial spare parts with plans to revolutionise manufacturing operations. The company addresses the challenges manufacturing companies face worldwide by helping to maintain efficient supply chains and minimise downtime costs.
Through its platform, SPARETECH allows manufacturing companies to digitise their spare parts inventories, analyse real demand, compare offerings from various suppliers, and optimise sourcing within their product networks. Utilising machine learning and verified spare parts data intelligence, SPARETECH's technology transforms raw data into actionable insights, helping clients increase machine uptime and reduce costs.
Securing investment funding in mid-2023, the company is now focused on international expansion. With a track record of impressive results, SPARETECH's future prospects appear promising as it continues to drive efficiency and sustainability in the manufacturing sector while forging partnerships across the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2023
$11.5m
SERIES A
Jul 2021
$5m
SEED
Total funding: $16.5m
Company HQ
Rathaus, Stuttgart, Germany
Leadership
Martin Weber
(Co-Founder & CEO)Graduated from the Karlsruhe Institute of Technology with an MS in Economic and Social Sciences. Previously worked as an eCommerce Manager at CHRONEXT and as a Senior Consultant at Porsche Consulting Group.
Dr. Lukas Biedermann
(Co-Founder & CCO)Graduated from the University of Bremen with a Ph.D. in Economics and Social Sciences. Previously worked at Porsche Consulting Group as a Manager and at Siemens Management Consulting as a Business Strategy Consultant.
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