Senior Community Manager, Stack Overflow
$109-163k
+ Equity
SQL
Mid, Senior and Expert level
Remote from US
Public Q&A platform for developers
Be an early applicant
Public Q&A platform for developers
501-1000 employees
B2BRecruitmentProductivityLearningSaaSCommunity
Be an early applicant
$109-163k
+ Equity
SQL
Mid, Senior and Expert level
Remote from US
501-1000 employees
B2BRecruitmentProductivityLearningSaaSCommunity
Company mission
To empower the world to develop technology through collective knowledge.
Role
Who you are
- You will need a proactive, detail-oriented attitude to work with team members, product managers, people drafting and enacting policies and practices for community management, with good practical methodology
- You’ll do well if you’re constantly driven to find the simplest and most direct solution to complex projects
- This is not a support and/or ticketing-based role; we’re looking for an experienced self-starter with a passion for fostering community at scale
- 3-5+ years in a similar user-facing role within an organization with millions of users
- Experience with the Stack Overflow communities is a very strong plus - we want your deep knowledge of Stack Overflow communities
- A natural diplomat. You look for compromise, and advocate for what you believe in, while doing everything possible to create win/win/win outcomes
- A self-starter who can work independently and collaboratively. You’re flexible and can easily shift priorities as needed.You have exceptional follow-through. If you say you've got something, you'll deliver it on time. You value working on a team where your colleagues can trust you and vice versa
- Someone with an understanding of technology, the Internet, platform content issues, and platform moderation
- An excellent communicator, with the ability to explain product updates and experiments, user experience, and policy decisions both internally and externally in clear and understandable terms
- Exceptional interpersonal skills and ability to provide balanced and actionable feedback that influences decision-making without managerial authority. The vast majority of our work is done in writing, so written communications skills are vital
- Experience with SQL is a plus
- Someone who either has experience working cross-functionally with product, engineering, research, design, and other departments and/or with an eagerness to jump in and learn
- Someone who is curious and can think outside the box. You’re not afraid to ask questions or make suggestions
What the job involves
- As Senior Community Manager, Engagement and Enablement, you’ll be helping build a safe environment for our users by identifying and addressing challenges to the safety and integrity of our communities
- You will work on initiatives and tasks related to community and site operations and engagement
- Reporting to the Director of Communities, you’ll be a key player within the larger Community Department
- You will work to represent the voice of the community to the company, and the voice of the company to the community
- You will use your well-developed community instincts to help hone and communicate our message, and will have the ear of our SVP, Communities in order to help shape and guide the future evolution of our product
- Day-to-day, you’ll interact with volunteer site moderators and community members to see what their needs are and reactively when they reach out for assistance
- You’ll need to help inform policies that consider the needs of our global communities and analyze existing policies for improvement
- We have an international audience, and navigating through different cultural contexts is common
- Sometimes, you’ll need to act as an escalation point to our other community teams on all product policy matters, including responding to emergencies and content safety-related cases
- This may include exposure to sensitive or graphic content, including but not limited to vulgar or derogatory language, violent threats, hate speech, and other forms of abuse
- We empower our users to largely self-govern, and our elected moderators can handle most of the exceptions when users can’t
- You’ll be there to help guide them in finding ideas and proactive interventions to bring about positive outcomes
- You’ll participate in weekly Community Engagement and Enablement meetings and work on issues or community requests that are shared between members of that team, including
- Helping communities run elections for new volunteer moderators
- Assisting communities with customizing their site settings to best meet their needs
- Work with new community proposals that come through our incubator site
- Facilitate conversations with moderators and community members when they are escalated to the team
- Help communities and individuals celebrate milestones such as site anniversaries and earning 1-million reputation on the platform
- You’ll collaborate with your colleagues in the department on the Trust & Safety and Support Teams
- As part of your first 60 days, you’ll spend time with these teams to get a basic understanding of the work they do
- As a member of the Community Department, you’ll be part of shared rotations and responsibilities, including:
- Community Escalation Tickets: (Issues moderators flag to Community Managers)
- Conduct Reviews
- Community Emergency Duty Rotation
- Regular Virtual Meetups with Moderators and Community Members
- You’ll communicate with members and moderators in 1:1 and 1:Many scenarios
- You’ll be part of our Product Liaison program, where you’ll sit in on meetings with one of our product teams and be responsible for community communication and feedback analysis on initiatives for that team
Our take
Stack Overflow is one of the 50 most popular websites worldwide: a Q&A style forum for developers, gamified with upvotes, downvotes, and badges, with over 14 million registered users and upwards of 21 million questions. It's grown to become a go-to resource in the community.
The site has proven a good springboard into providing other knowledge sharing services too - most notable among which is the company’s teams platform. This, along with advertising and jobs listings make for a strong revenue model that saw the company valued at well over $1B when it was acquired back in 2021.
This pricey acquisition means Stack Overflow has a secure buffer it can use to expand. This is taking the form of partnerships with Google Cloud to boost GenAI capabilities, growing its global product audience so it can boost revenue - as things stand, its team's platform is used mainly in the US. If Stack Overflow can get a foothold in developing countries like India and Brazil, it could continue its strong history of impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
38% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2020
$85m
SERIES E
Sep 2015
$40m
SERIES D
Total funding: $209.1m
Company benefits
- Focus on well-being: We provide full health coverage for you and your family. That means that Stack Overflow pays 100% of your premiums. Additionally, we provide supplemental benefits such as telemedicine options
- Out of state care: We will reimburse up to $5,000 annually for the participant undergoing treatment or a procedure considered unlawful within their home state, plus a companion
- Work where you want: We have a remote-friendly culture. Before the pandemic we were 40% remote. Today, we’re over 80% permanently remote and won’t require employees to return to an office if they don’t want to. We believe people do their best work when they love where they work
- Work how you want: While we’re fully remote, we’re supporting all employees with home office reimbursements and internet stipends. We also encourage employees to set their working hours on their calendar and in Slack to encourage flexibility
- Take care of loved ones: We offer paid parental leave, a meal stipend, and the primary caregiver has the option to come back to work part time for up to one year. We also have a special caregiver policy due to the pandemic
- Keep learning & growing: Access to a personal and professional coach on a 1:1 basis to help develop your career. Additionally, all employees have annual tuition reimbursement, professional development budget for continuing education, conferences, and memberships, in order to advance their skills and knowledge
- Stay fit & have fun: We provide employees monthly fitness reimbursements as well as host regular yoga and meditation classes during the work day. That’s in addition to regular virtual cooking classes, “bev bashes” (what we call happy hours), and more
- Stack Gives Back: We care deeply for our employees and provide paid time off to encourage their voluntary involvement in and support of programs that positively impact the quality of life within the communities in which we live
Company HQ
Financial District, New York, NY
Leadership
Previously a VP at Barclay's Investment Bank. They then worked their way through various senior-level positions at Rackspace Technology, ultimately serving as SVP & GM of Cloud and Infrastructure Services.
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