Frontend Engineer, Ultimate
CRMs, Zendesk AI Agents
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- You are familiar with the Web Standards and the inner workings of the browser and the internet
- Writing tests for your code is a regular practice for you, and you encourage a testing culture in your team
- You have strong programming skills in TypeScript and in React or similar tools (Angular, Vue, etc’)
- Server side, infrastructure and micro-frontends experience is a plus!
- You know how to approach performance bottlenecks and have the ability to come up with realistic solutions
- You care deeply about engineering practices, as well as the end-user and your team
- You love your job, you enjoy mentoring and enabling others and you know how to ask for help when you need it
- You understand feedback as a tool for growth and utilize it to grow and encourage growth in others
- You are curious and continuously learning new things that can add value to your job
- You are a positive, proactive team player, have strong communication skills and high proficiency in English
- We’re looking for a communicative, experienced engineer with a product mindset who takes pride in producing slick applications which are easy and fun to use, built upon logical, simple and effective solutions to complex issues
- Neat architecture and good software engineering practices are your guiding principles, as you believe that excellent user experience is best built over a solid codebase
What the job involves
- This role will work on implementing the Zendesk AI Agent (Ultimate) product
- As a Frontend Engineer at Zendesk AI Agents, you’ll be an integral part of this team from day one
- You’ll be instrumental in the design and development of our SaaS platform, which allows our users to design conversations and automate workflows
- You'll work closely alongside our product managers, designers, backend and wider technical team to scale up our platform and add new features, all while keeping a strong focus on user experience
- Maintain and develop the Zendesk AI Agents platform using TypeScript, React and other state-of-the-art libraries
- Proactively suggest and pursue improvements on our codebase and architecture, from code-changes and testing to CI/CD and deployment
- Contribute to modularisation and to scalable architecture solutions to both new and existing components
- Build user-friendly frontend applications that help our clients to design conversations and automate workflows
- Work closely with other members of the development team to ensure new product features are built stable and intuitive
- Learn and experiment with new tools and technologies aiming to develop new product features, improve UX, and reduce code complexity
- Stay up to date on industry trends, helping drive Ultimate to innovate
- How do we measure success in this position?
- You contribute to the overall architecture and performance of our frontend application
- You ship features with your team that solve real customer problems
- You influence your team’s product direction with your ideas
Application process
- Intro chat with Talent Partner - 15 minutes
- Interview with Hiring Manager - 30 minutes
- Take home task - 1-3 hours work
- Technical Interview - 45 mins - 1 hour
- Final Interview with Hiring Manager - 30 mins
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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