Forward Deployed Engineer, Salesforce
Agentforce
$137.1-323.4k
Salary applicable to California applicants only
More information about location
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$137.1-323.4k
Salary applicable to California applicants only
More information about location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- A related technical degree required
- Technical Expertise: Deep understanding of the Salesforce platform and ecosystem. Understanding of AI technologies, machine learning, and natural language processing. Proficiency in Apex, Java, and Python
- Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges
- Customer Focus: Passion for customer success and a strong desire to help customers achieve their goals through AI innovation
- Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues and customers
- Adaptability: Thrives in a fast-paced, dynamic environment and is comfortable with change and ambiguity
- Bias for Action: Proactive, self-starter with a strong sense of ownership and a drive to get things done
What the job involves
- Salesforce is on the cusp of a revolution in customer experiences, fueled by our groundbreaking Agentforce platform and its intelligent Agent ecosystem
- As an AI Customer Success Engineer on the GForce team, you will be at the forefront of this transformation, empowering both our customers and internal teams to fully leverage the power of AI
- This is a unique opportunity to blend your technical expertise with a passion for customer success, driving rapid Agentforce adoption and shaping the future of AI-powered customer engagement
- Design and hands-on development: Utilizing your technical skill set to build an Agent, that will build Agents
- Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization
- Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale
- Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI
- Customer-Centric Innovation: Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments
- Continuous Learning: Stay at the forefront of AI advancements, both internally and externally, and identify opportunities for innovation within our products and processes
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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