Customer Success Team Lead, Intigriti
+ Uncapped Commission
Leading global bug bounty platform
Be an early applicant
Leading global bug bounty platform
501-1000 employees
Be an early applicant
+ Uncapped Commission
501-1000 employees
Company mission
To empower the world's largest organizations to find and fix vulnerabilities before cybercriminals can exploit them.
Role
Who you are
- Circa 4+ years of experience in Customer Success, Account Management, or a similar role, ideally within a B2B SaaS environment or cybersecurity
- Circa 2+ years of experience in a leadership or mentoring capacity
- Strong communication and interpersonal skills, with the ability to influence both team members and external stakeholders
- Demonstrated success in managing high-value customer relationships, driving retention, and achieving growth targets, with a strong understanding of Customer Success strategies, goals, and key metrics
- Analytical mindset with the ability to monitor and interpret performance metrics for both your portfolio and your team, ensuring accurate forecasting and consistent follow-up
- Proven ability to manage multiple priorities, balancing leadership responsibilities with hands-on customer management
- Strong commercial awareness, with the ability to guide the team towards high-impact activities that drive customer and business outcomes
- Comfortable leading or supporting high-stakes customer interactions and escalations
- Demonstrates a proactive, solution-oriented mindset and a strong learning and curiosity drive
- Familiarity with Customer Success tools (e.g., Planhat) and CRM systems (e.g., Salesforce)
What the job involves
- We are seeking a proactive and experienced Customer Success Team Lead to join our growing B2B SaaS organization
- In this role, you will lead a team of Customer Success Managers (CSMs) balancing leadership responsibilities alongside hands-on customer engagement
- The ideal candidate will have a passion for mentoring others, driving customer outcomes, and aligning team performance with company objectives, ensuring consistent delivery against retention, expansion, and customer satisfaction goals
- Act as a coach and mentor for a team of Customer Success Managers, supporting their professional development and performance, fostering a culture of open feedback and continuous improvement
- Oversee team operations, ensuring adherence to best practices and alignment with Customer Success processes, and guiding the team in prioritising work based on customer risk, opportunity, and business impact
- Monitor individual and team KPIs, providing actionable feedback to ensure high performance, and translating Customer Success goals and metrics into clear, actionable direction for the team
- Serve as the primary point of escalation for team-managed accounts, addressing critical issues promptly and effectively, while maintaining a calm, structured, and solution-oriented approach under pressure
- Collaborate with the Head of Customer Success to implement strategies, optimize workflows, and contribute to department goals, including proactively identifying and escalating risks in a structured manner to enable timely action
- Facilitate regular team meetings and 1:1s to foster collaboration, share insights, and address challenges, ensuring accurate forecasting and consistent follow-up
- Managing a team of 7 Customer Success Managers
Salary benchmarks
Our take
Using the Intigriti platform, businesses can launch bug bounty programmes that reward ethical hackers for uncovering vulnerabilities before malicious actors can exploit them. Its client base spans major organisations such as the European Commission, Randstad, and Kahoot, highlighting the growing mainstream adoption of crowdsourced security as part of modern risk management strategies.
Against the backdrop of persistent cybersecurity talent shortage, Intigriti's distributed model allows enterprises to tap into a global pool of skilled researchers, scaling their security efforts far beyond what in-house teams alone can achieve. This approach not only strengthens organisational resilience but also creates new income streams and recognition opportunities for ethical hackers.
Following a reported 650% growth surge between 2020 and 2022, the company went on to secure Europe's largest-ever funding round for a crowdsourced security platform, signalling strong market confidence in its model and long-term trajectory.
More recently, Intigriti has expanded its role within critical infrastructure through a partnership with Shield, supporting Belgian healthcare organisations in meeting the stricter requirements for the NIS2 Directive. This collaboration highlights a shift in the market from optional bug bounty programmes to structured, compliance-driven vulnerability disclosure frameworks. By combining its global ethical hacker network with operational support and secure reporting process, Intigriti is positioning itself as a key enabler of regulatory complainant and proactive security maturity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$24.7m
SERIES B
Jun 2020
$4.8m
EARLY VC
Total funding: $29.6m
Company HQ
Zurenborg, Antwerp, Flanders
Leadership
Stijn Jans
(Founder & CEO)Prior to founding Intigriti in 2016, Stijn founded The Security Factor where he served as a Managing Partner for 4 years. He also worked in Cloud Solution Sales at Microsoft.
Harry Grobbelaar
(CRO)Harry joined Intigriti in 2020 as an Advisor & Independent Board Member. He then moved into the role of COO in 2021, CCO in 2023, and CRO in 2024. Previously, he spent 14 years at MWR InfoSecurity, joining in 2004 as an Information Security Consultant. He then held the role of Managing Director for South Africa for 8 years and Group Commercial Director for 3 years.
Michel Ruland
(CFO)Alongside serving as Intigriti's CFO, Michel is the co-founder of CV Scan and EntryTickets. Previously, he spent over 6 years at Cynex as a Financial Consultant, Lead of Business & Finance and Partner.
Ed Parsons
(COO)Prior to joining Intigriti in 2025, Ed was a Director of UK & Europe and VP of Global Markets & Member Relations at ISC2. He also spent nearly 4 years at F-Secure Corporation as a UK Managing Director then Executive VP of Consulting.
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