Support Agent, Renaissance
Hourly Range: $16.78 - $23.05
More information about location
Educational assessment technology and solutions
Job no longer available
Educational assessment technology and solutions
1001+ employees
Job no longer available
Hourly Range: $16.78 - $23.05
More information about location
1001+ employees
Company mission
To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.
Role
Who you are
- The ideal candidate will have exceptional customer support skills, sound technical acumen, and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings
- In addition to demonstrating technical skills in all types of devices, we require experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, and virtual meetings.
- A high school diploma or GED, with 1+ years of customer support experience preferred, OR an equivalent combination of education and experience
- Working knowledge of the Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel) and other computer applications
What the job involves
- The Support Agent will serve as a key point of contact for support-related issues.
- Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing, fast-paced environment.
- Manage multiple new tickets in your queue while also handling updates from clients on existing issues
- Resolve routine, as well as complex problems, and effectively communicate solutions or requested customer information
- Respond to customer queries(both internal and external) within timelines through various modes(e.g. calls, chat, email)
- Proactively analyze customer needs and consult with relevant departments as necessary
- Troubleshoot complex customer issues on supported operating systems and browsers
- Support internal and external projects by working collaboratively in teams and committees
- Maintain expected levels of representative metric goals; Adhere to case management guideline
- Assist and support early career team members and new hires, as required
Our take
Renaissance Learning is one of the largest U.S. providers and a global leader in reading, math, and assessment solutions for K-12 schools. Through acquisitions and development, Renaissance Learning is the parent company of a slew of educational companies, such as Nearpod, Illuminate Education, KeyPhonics, Schoolzilla, and more.
Used in 40,000 schools in more than 100 countries around the globe, the company powers some of the most recognizable assessment programs in education, such as Accelerated Reader (to support individual reading practice), myON (increasing students' access to high-quality reading materials), and myIGDIs (for accurate assessment of early learning).
Renaissance has a valuable reputation for being a company that truly addresses a range of educational needs faced by students by providing educators with the tools they need to help learners of all levels succeed. Its continuous growth within the space has the company well set to maintain a strong market share in an expanding and well-funded sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (1 round)
Feb 2014
$40m
LATE VC
Total funding: $40m
Company benefits
- Tuition Assistance (Up to $5,250)
- Career Development Platform
- Employee Assistance Program
- Employee Well-being Program to Cultivate Healthy Habits
- Premium Subscription to Calm
- Up to 20 weeks of Parental Leave (6 weeks unpaid, 14 weeks paid)
- 12 Paid Holidays
- Paid Vacation Time Off
- Flexible Work Schedules
- Milk Stork: Breast Milk Delivery Service
- World Class Benefits -Medical, Dental, Vision
- Expert Second Opinion
- Community and Company Events
- Telemedicine
- Accident, Critical Illness & Hospital Indemnity
- Short and Long Term Disability Options
- Weight Loss Program
- Employee Assistance Program
- Retirement and Investment Advice
- 401 (k) and Roth 401 (k)
- Health Savings Accounts
- Flexible Spending Accounts
- Identity Monitoring Protection
- Life Insurance with Company-Paid Premium
- Voluntary Life Insurance for Employee, Spouse, Children
- Employee Referral Program
- Commuter Benefits
Company HQ
Wisconsin Rapids, WI
Leadership
Chris Bauleke
(CEO)Former CEO of myON and Healthland. Was an SVP & General Manager at McKesson for 16 years before becoming President of Health Systems Performance Solutions.
Share this job
View 1 more job at Renaissance