Senior UX Designer, Workday

• This is an ideal role for a designer with a strong background in conversational design who understands how to create natural, task-oriented interactions across multi-turn flows
• You are a seasoned designer who enjoys mastering complex platforms and interfaces, skilled in converting detailed user interaction needs into elegant web and mobile interactions
• Your deep understanding of current AI technology and UX design allows you to interpret the evolution of interaction design and what it means to design responsibly to create the right flow for a user's mental model and build appropriate user trust
• You bring a strong background in conversational design, content design, or closely related interaction design disciplines, and you know how to shape natural, clear, and trustworthy AI interactions. You are comfortable designing multi-turn conversations, response behavior, repair flows, and moments of uncertainty in ways that keep users oriented and supported
• You can demonstrate expertise in Interaction Design and Information Architecture, illustrating how taxonomies and ontologies enhance UX in enterprise applications. You leverage your deep knowledge and experience to challenge traditional methods. You love to learn how users think about a task and try to create interfaces that mirror human cognition and behaviour
• You are comfortable designing for agentic systems and with agentic tools, where the experience extends beyond individual screens to include agent behaviour, orchestration, transparency, recovery, and cross-channel continuity. You can visualize the full end-to-end journey and identify where self-service agent support, handoffs, and new capabilities can unlock better outcomes for users across Workday's front doors to support sales and marketing needs
• You also have experience partnering closely with Design Systems teams to define and document new patterns, evolve reusable guidance, and apply system-wide best practices consistently across products and surfaces. You know how to balance innovation with consistency and can help scale quality through documentation, pattern thinking, and strong collaboration
• You understand that bringing ideas to life hinges on effective teamwork. As an experienced collaborator, you excel at engaging stakeholders in a way that brings them along with you. Your strong presentation and communication skills enable you to craft compelling narratives around your work that are clear, memorable, and impactful
• 7+ years of industry experience relevant to product, UX, interaction, conversational, or content design
• 2+ years of experience building AI products or designing for AI-powered experiences
• Experience designing conversational, assistant, or agent-based user experiences
• Experience designing natural, task-oriented multi-turn flows, including fallback, repair, and recovery patterns
• Experience defining end-to-end journeys for complex self-service or enterprise workflows
• Experience partnering with cross-functional teams including Product Management, Engineering, UX Research, Accessibility, Technical Writing, and Design Systems
• BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human-Computer Interaction (HCI), Library Sciences, Computer Science (CS), or a related field, or equivalent practical experience
• An online portfolio demonstrating simple, usable interfaces, strong systems thinking, conversational or agent-based interaction design, and your work process
• Demonstrated creative visioning ability, with a desire to internalize customer experiences and improve them through meaningful, user-centered design

Desirable

• Join Workday's Connected Experiences Design team, where we are shaping the future of AI Agent for horizontal Self Service across Workday’s platform
• Our vision is simple: create intelligent, trustworthy agent experiences that help people get what they need quickly, confidently, and with less effort
• You will work across our Connected Experiences and Agent Factory teams, building world-class agentic experiences that span Workday's core entry points in web, mobile, and third-party integrations through Workday Everywhere
• As AI continues to reshape how people interact with enterprise software, this team is defining how self-service agent experiences should feel across channels: clear, connected, dependable, and deeply useful. We're on a mission to make advanced AI capabilities feel intuitive and effective for millions of users worldwide
• What to expect from the culture: You'll join a customer-first organization where continuous learning is part of the everyday experience — through mentoring, coaching, and collaboration with talented teammates who share a growth mindset and a genuine passion for designing the right thing
• We foster a fun, social working environment where you are encouraged to be your true self, and we back that up with competitive salary and benefits, including flexible scheduling and parental leave to support you at every stage of life
• As a Senior UX Designer on the Connected Experiences Design team, you will work alongside design and product teams to shape how self-service agents communicate, guide users, recover gracefully, and integrate into broader end-to-end journeys across web, mobile, and Workday Everywhere surfaces
• This role focuses on agent design responsibilities — defining the conversational standards, interaction patterns, and transparency models that make Workday's AI agents trustworthy and effective for millions of users around the world
• You will also partner closely with Design Systems to scale new patterns, extend reusable guidance, and maintain best practices across the product
• Leading the Self Service agent experience at scale for millions of users around the world
• Defining conversational UX standards for agent responses, including formatting, length, clarity, tone, and data summarization
• Designing natural, task-oriented multi-turn interactions that help users complete self-service goals with confidence
• Designing and applying platform transparency patterns such as loading, progress, and "thinking" states so users always know what the agent is doing
• Implementing soft refusal, fallback, and error handling patterns to keep users on track when the agent reaches its limits or safety constraints
• Contributing to evolving AI Elements Guidelines, working with Engineering to ensure correct implementation in code
• Collaborating closely with Design Systems teams to define, document, and socialize new agent patterns and reusable best practices
• Applying and extending core A2UI patterns while identifying opportunities for library expansion to support emerging agent experiences
• Creating and maintaining design guidance documentation for conversational UX, agent response standards, and cross-surface interaction patterns
• Collaborating with the Accessibility team to ensure agent outputs are inclusive and compliant
• Validating the agent experience across Web, Mobile, Slack, Microsoft Teams, and Workday Everywhere integrations
• Partnering with UX Research on tone of voice testing, user validation, and release readiness
• Attending Early Adopter customer calls and synthesizing feedback into design improvements
• Tracking and communicating design-impacting bugs and reporting on UX health to VP and Senior Director level partners
• Partnering with Product Management to define and refine Critical User Journeys
• Collaborating with platform and orchestration partners on agent integration points, handoff logic, and end-to-end flow continuity
• Setting and maintaining a high UX quality bar, including heuristic evaluations of LLM outputs
• Contributing to Go/No-Go production readiness decisions as the voice of the user
• Visualizing the end-to-end user experience and identifying core jobs to be done that expand the agent's tools, capabilities, and skills

• End Date: May 25, 2026