Customer Support Agent, Palta
L1, 3 Month Contract
Health & wellbeing tech
Job no longer available
Health & wellbeing tech
21-100 employees
Job no longer available
21-100 employees
Company mission
To create a global positive impact.
Role
Who you are
- Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Fluency in written English is a must
- Resistant to dynamic environment: you will have to correspond a lot with users
- Self-organisation skills
- Ability to work in a fast-paced ever-changing environment
- Technologically inclined
- Attentiveness, responsibility, adaptivity
- 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role
- Experience in mobile products is desirable
- Experience in Zendesk, Stripe, PayPal and Chargedesk
- Readiness to work shifts 2/2 (day, middle, night)
What the job involves
- We are currently looking for Customer Support Agents, L1, to join our Support team (short-term contact for 3 months, December-February with possibility to prolong it for a long-term contract based on outstanding performance)
- Monitoring the incoming requests (Escalations/Product Requests - 1st Line Support Team)
- Processing billing requests (email channel)
- Working with users feedback
- Turning potential negative customer situations into positive experiences
Our take
Every year, millions of people around the world suffer due to preventable diseases and health conditions. Palta aims to ease this problem by making apps that empower people to be more health aware.
Since its founding, Palta has launched a number of apps and products. It owes much of its success to this diversity of products, which all serve specific demographics and needs, including apps focused on women's health and on personal fitness. It further differentiates itself from its competition through its innovative AI, which offers users a personalised healthcare experience.
The personal wellbeing market is fiercely competitive, and growing more so each year. Palta's products now serve over 100 million users worldwide which, combined with its impressive funding rounds, acts as a clear testament to the company's value and potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$100m
SERIES B
Jul 2020
$24.9m
SERIES A
Total funding: $139m
Company benefits
- Passionate and highly skilled international team
- Palta is a large and rapidly growing Health&Fitness tech holding with proven track record of developing great products
- Equity for each team member with clear 'exit strategy'
- Market level comp
- Work-life balance to suit everyone: flexible working hours, remote-friendly approach, loyal sick leave policy
Company HQ
St Katharine's & Wapping, London, UK
Leadership
Yuri Gurski
(CEO & Board Member)Previously co-founded publishing houses IDEAnomix and IDEAnomix Digital. Is Founder and President of Flo Health.
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