Senior Digital Customer Experience Manager, Pluralsight
$133-175k
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$133-175k
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- Strong communication skills and the ability to explain complex issues to different audiences
- The ability to turn raw usage and behavior data into clear journey logic, and to tell the story behind the data
- Self-directed execution: you can take an idea from strategy to shipped work without handing it off
- Comfort with ambiguity and shifting priorities, and decision-making that balances data with an understanding of the customer
- Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA
- Bachelor's degree
- 8+ years building and delivering large, cross-functional initiatives as an individual contributor (separate from a people-management capacity)
- 3+ years of hands-on experience with CRM platforms and GTM/sales operations data
- Demonstrated experience designing and personally implementing customer journeys or programs spanning SMB through enterprise
- Hands-on experience using data/analytics tools to analyze customer behavior data
- Experience working within a SaaS sales and renewal cycle
What the job involves
- Pluralsight helps the world's tech workforce build the skills that drive innovation, and Customer Success is where that mission meets our customers every day
- We're looking for a senior individual contributor to build and run our digital customer experience strategy from start to finish
- You'll design the low-touch experience for customers across every segment and region, helping them get more value, stay longer, and grow with us, without needing 1:1 coverage
- This is not a people-management role. You'll shape the strategy and ship the work yourself, partnering closely with Customer Success leadership and teams across the business
- If you like turning data into action, learning as you go, and seeing your work move real metrics, you'll fit right in
- Build, launch, and continuously improve digital journeys across the customer lifecycle, for all segments and regions
- Turn evolving business needs into trigger logic and communication journeys, then build and ship them yourself
- Create and maintain the metrics and testing frameworks that show how well our digital programs work
- Analyze customer behavior and usage data to spot patterns that point to retention, churn risk, and expansion, then use what you find to create or refine journeys
- Weave Customer Education content, such as courses and webinars, into journeys at the right moments to boost discovery and engagement
- Partner with Marketing, Customer Success, RevOps, Support, Product, and other teams, and share insights and results with leaders across the business
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has seen significant growth in recent years, capitalising on the surge in demand before many competing startups emerged. Despite facing competition from major players like Grow with Google and Udemy, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder & Content Advisor)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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