Support Engineer, Billie
Digital Workplace
+ Employee stock options
2+ days a week in office
Buy Now, Pay Later payments for business
Job no longer available
Buy Now, Pay Later payments for business
101-200 employees
Job no longer available
+ Employee stock options
2+ days a week in office
101-200 employees
Company mission
To simplify purchasing for all companies and open up new opportunities for growth.
Role
Who you are
- 3+ years of experience in an IT Support or similar technical role
- Proven experience with Mac environment administration and troubleshooting
- Working knowledge of identity management systems (Okta or similar)
- Experience with device management platforms (JAMF or similar)
- Strong skills with collaboration tools (Google Workspace, Slack, Confluence)
- Excellent problem-solving ability with a methodical approach to troubleshooting
- Outstanding communication skills in English, with the ability to explain technical concepts clearly to non-technical users
- Customer-service mindset with a genuine desire to help others
Desirable
- Experience with Unify WiFi Management systems
- German language skills
- Knowledge of automation tools and basic scripting
- Experience in fintech or startup environments
- Familiarity with IT security best practices
- ITIL knowledge or certification
What the job involves
- We're seeking a hands-on IT Support Engineer to join our Digital Workplace team at our Berlin headquarters. In this role, you'll be the friendly face of IT for our 130+ employees, ensuring they have the technology support they need to do their best work
- Provide exceptional first-line technical support for our team members, diagnosing and resolving hardware, software, and network issues
- Manage the full lifecycle of employee technology - from setting up equipment for new hires to securely offboarding departing team members
- Own our ticketing system, ensuring prompt resolution of IT issues (we maintain a 95% same-day resolution rate)
- Collaborate with our IT vendors and partners to maintain our digital infrastructure
- Administer and optimize our core platforms including Google Workspace, Slack, Okta, JAMF, and Atlassian suite
- Maintain detailed documentation of our IT processes and solutions
- Participate in weekly sprints and contribute to continuous improvement initiatives
- Manage and track our IT inventory, ensuring resources are allocated efficiently
- Contribute to IT projects that enhance our digital workplace capabilities
Our take
Buy Now, Pay Later(BNPL) options have exploded in popularity in recent years, with companies such as Klarna and Clearpay providing an additional line of credit to customers allowing them to split the cost of their purchases over several installments. Billie is a BNPL built for business transactions, using machine-learning driven risk models to responsibly finance B2B purchases.
With over 100,00 customers processing more than €750 million on its platform, Billie does not face much competition in its market. While BNPL firms like Afterpay and Klarna could theoretically move into the B2B space, they are specialised in B2C financing and lack Billie's data on the B2B sector. Billie also boasts a range of features designed specifically for intra-company sales such as instant verification, invoicing tools and business payment options which give it a large advantage against any new rivals.
Billie has raised a significant amount of funding from investors, most recently in a 2021 Series C round. Additionally Its 2022 integration with Klarna, allowing companies with a Klarna installation to swiftly switch over to Billie's payment options for B2B sales has removed a major roadblock to its future expansion. This move, alongside its entrance into more markets in Europe, will likely speed the company's ascension to Unicorn status and solidify its market lead in the BNPL space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2021
$100m
SERIES C
Jul 2019
$35.3m
SERIES B
Total funding: $151.3m
Company benefits
- Flexibility first: We come to the office for important events, but do not have a permanent office presence. Our teams decide how to get the best results
- 30 days vacation per year and 5 extra paid days to look after sick children
- Virtual Share Program
- German language courses from different language levels free of charge
- One-off relocation bonus to make your move easier
- Reimbursement of travel expenses and discount on local public transport in Berlin with the BVG
- Individual training budget of 1,000 euros for courses, conferences and more every year
- Free gym access, weekly yoga classes, healthy snacks, cereals, drinks and more
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Aiga Senftleben
(General Counsel)Previously worked on the Legal Counsel at eBay and Paypal. Also worked at Funding Circle Deutschland as a General Counsel and is now a member of the Digital Finance Forum at the Federal Ministry of Finance (Germany)
Christian Grobe
(MD)Graduated from the Free University of Berlin with a Ph.D. in Political Science. Previously co-founded Funding Circle/Zencap where they served as the Managing Director. Also Worked as an Engagement Manager at McKinsey & Company.
Dr. Matthias Knecht
(Co-CEO)Previously co-founded Funding Cirlce/Zencap where they served as Managing Director. Also worked as an Engagement Manager at McKinsey & Company.
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