Project Manager, Apple
AppleCare Product Eng, Service Systems Readiness
Personal technology company
Job no longer available
Personal technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
Apple's mission is to bring the best user experience to its customers through its innovative hardware, software, and services.
Role
Who you are
- 5-10 years experience with product configuration management, system analytics or similar function
- Strong knowledge of systems SAP and Agile
- Database and/or scripting experience and proficient Excel and/or Numbers skills
- Strong analytical and problem solving skills; must be able to analyze large data sets and systems logic to identify root cause and recommend solutions
- Solid project management skills including the ability to establish project plans, track open issues, communicate project updates and manage project deadlines independently
- Proven track record to collaborate and build strong partnerships
- Bachelor's degree or equivalent work experience
Desirable
- Effective at working independently and with large cross-functional teams with little formal guidance
- Ability to assess and initiate cross-functional efforts to build and support a complex system landscape
- Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues
- Capable of handling multiple projects simultaneously with the ability to set priorities
- Able to thrive in a high-pressure and sometimes ambiguous environment
- Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
- Commitment to identifying and communicating innovative ideas to improve processes and performance
- Ability to stay current with the latest processes, procedures, and technology
- Technical skills to adeptly handle a multi-system landscape
What the job involves
- We are strengthening our team and we are seeking a creative Systems Readiness Program Manager
- We feature a collaborative environment with smart people and groundbreaking technologies. Join us and make a difference!
- As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare products business strategies, systems requirements, and implementation
- Additionally, you will lead NPI readiness and changes to sustaining product configuration and documentation requirements
- Project manage NPI project plans, track open issues, communicate project updates and manage project deadlines independently
- Investigates and resolves complex product setup and support issues
- Key participant in project UAT’s and systems integration
- Manages multiple complex projects simultaneously
- Analyzes and resolves issues including large data sets to determine root causes and recommends solutions
- Identifies product and business trends to document, investigate, escalate, track and resolve issues
- Commit to identifying and communicating innovative ideas to improve processes and performance
- Daily work in SAP, Agile, GCRM and Excel
- Provide clear input to the project team on schedule, issues, and deliverables related to master data management
- Drive timely systems setup to support new product introduction (NPI) as well sustaining business, globally
- Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies
- Weekly Hours: 40
Our take
With a market capitalisation that reached $3 trillion in 2022, Apple is the world's most valuable company. A vertically integrated approach and obsessive focus on the user experience have helped to make Apple one of the most successful companies in the world.
Since taking over at Apple, Tim Cook has been carefully curating the company's reputation as a champion of consumer privacy, trying to set the company apart from others that monetise their users' data.
The company even went as far as to introduce sweeping privacy changes which made it difficult to tailor ads to Apple’s 1bn+ iPhone users. This rocked the $400bn digital ads market, seriously harming the revenue of its bigger rivals in the lucrative industry and forcing them to rebuild their ad infrastructure.
Despite this, the company has been shaken by supply chain issues and moved a considerable amount of its manufacturing from China to India, and increased its Vietnam presence. This is because of multi-pronged production disruption in China, the second largest customer market for Apple, and triggered an estimated 10% revenue drop in the first quarter of 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
204% employee growth in 12 months
Company
Company benefits
- Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare
- In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person
- You could also be eligible for help with fitness-related expenses
- Our medical coverage plans include family-friendly features such as fertility treatments
- Because we know there’s more than one way to bring a new child into your family, we support all kinds of new parents with paid leave and our gradual return-to-work programme
- You also get paid time away if you need to care for an ill family member and free guidance to help you find support for childcare, elderly care, legal referrals and more
- At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask
- Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock
- To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection
- Plan on developing both professionally and personally. Apple University creates classes, seminars and beyond-the-classroom tools that help employees understand Apple’s culture, organisation, values, and role in the world. You can sharpen general business and software skills through online classes
- For more formal education related to advancing your career at Apple, we’ll reimburse you for certain educational expenses, including tuition
- Whether you’re exploring personal pursuits, welcoming a new child or caring for a family member, rest assured that you’ll have paid time away when you need it most
- When you give money to an eligible organisation, we’ll match your donations one-for-one, so your contribution is doubled. And if you choose to donate your time, we’ll contribute US$25 for every hour you volunteer. Whether you donate time or money, Apple will match your contributions up to US$10,000 a year
- Get the world’s best prices on the world’s best products — Apple products. You’ll also get deals on great third-party accessories
- And there are services to help you manage life’s day-to-day tasks: dinner reservations, pet-sitters, shopping, personal travel, financial guidance and more
Company HQ
Cupertino, CA
Leadership
Tim Cook
(CEO, not founder)Joined Apple in 1998 and held various senior roles before being promoted to CEO in 2011. Previously Spent 12 years with IBM, most recently as director of North American Fulfilment, where he led manufacturing and distribution functions for IBM’s Personal Computer Company in North and Latin America
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