1st Line Support Engineer, Parloa

• 1–2 years of experience in a 1st line or IT support / helpdesk role
• Strong knowledge of macOS environments
• Familiarity with Google Workspace
• Good understanding of user management, and basic networking
• Clear communication and customer service skills
• Ability to prioritize and manage multiple tasks independently

Desirable

• We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team onsite in New York
• You’ll be the first point of contact for our internal users, providing technical support, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations in a fast-paced environment
• This is a hands-on role suited for someone who enjoys solving problems, communicating clearly, and helping others stay productive through reliable technology
• Act as the first point of contact for all IT-related support requests onsite
• Troubleshoot hardware (laptops, printers, peripherals) and software (macOS, Google Workspace, business apps) issues
• Provide support for video conferencing, meeting room equipment, and mobile devices
• Set up and configure new laptops, user accounts, and peripherals
• Document incidents and resolutions in the IT ticketing system (e.g., Jira)
• Escalate unresolved issues to specialist teams as needed
• Support onboarding and off boarding processes, ensuring new hires are equipped on day one
• Maintain stock of IT equipment and coordinate repairs or replacements
• Collaborate with global IT team members to ensure consistency in service delivery
• Work on-site 5 days a week

• Recruiter video call → Meet your manager → Challenge Task → Bar Raiser