Accounts Receivable Specialist, Flock Safety
$70-80k
Offers Equity
Excel
Salesforce
Zoom
Junior, Mid and Senior level
Remote from US
Public safety operating system
Be an early applicant
Public safety operating system
501-1000 employees
B2BSecurityMachine LearningCommunity
Be an early applicant
$70-80k
Offers Equity
Excel
Salesforce
Zoom
Junior, Mid and Senior level
Remote from US
501-1000 employees
B2BSecurityMachine LearningCommunity
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role
- 2-5 years of experience in billing and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently
- Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members
- Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making
- Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment
- Self-motivated and organized, with the ability to work independently while managing time effectively and maintaining structure in a fast-paced setting
- A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions
- Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers
- Proven experience with Salesforce and Zoom calls is a plus
- Proven experience with Tesorio or other collections management systems is a plus
What the job involves
- Flock Safety is looking for an Accounts Receivable Specialist to join our team in a remote capacity
- This role is part of the Collections department, will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company
- Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets
- Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives
- Perform customer reconciliations and analysis relating to past due balances
- Foster strong relationships with internal teams to streamline communication and problem-solving
- Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution
- Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources
- Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables
- We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Accounts Receivable Specialist at Flock Safety
- The First 30 Days:
- Schedule time with all “Key People” in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you
- Gain an understanding of the workflows relating to billing and collections. Start to get an understanding of how to send out invoices
- Gain an understanding of the company’s products and services, customer contractual terms and payment terms
- Learn how to navigate Salesforce Cases and the AR aging in Tesorio
- The First 60 Days:
- Be comfortable with working through your invoice queue
- Start gaining an understanding of your customer’s needs
- Be able to walk through your aging and explain what is going on with customers and their invoices
- Be able to answer most questions that come into your ticketing queue
- Start answering more customer questions by email and phone call in regards to invoices and collections
- 90 Days & Beyond:
- Thorough understanding of billing and collections issues on all your customer accounts
- Solid working relationships formed with TSMs and CSMs on all your customer accounts
- Ability to provide timing of collections on all your accounts
- Collections notes are current and accurate
- By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary
- Understand the invoice and collection process. Work to hit SLAs and collections goals
Application process
- We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way
- Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background and what you could bring to Flock, what you are looking for in your next role, and who we are
- The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field
- The XFN Interview: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values
- The Executive Interview: A chance to meet with our Senior Director of Revenue Management to view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.7m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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