People Operations Partner, ManyChat
+ Performance Bonus
Chatbot marketing
Posted today
Chatbot marketing
501-1000 employees
Posted today
+ Performance Bonus
501-1000 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- 10+ years in HR Operations or People Operations, with strong hands-on experience in Spain
- Proven experience coordinating relocation and settling-in support for international hires
- Experience handling complex and sensitive terminations
- Experience running or supporting office operations, workplace, and events alongside core HR
- Experience in an international, fast-moving environment — operating independently and proactively
- Proficiency in HRIS systems; strong written and verbal English; fluent Spanish
- Ownership instinct: you see what needs to be done and do it — across lifecycle, workplace, whatever comes
- AI-native: you look for what to systematize, not what to protect
- Strong judgment in ambiguous situations — you advise managers on hard calls, not just run process
- High ownership: you don't wait for a task to land in your inbox — you know what's coming and prepare
- Cross-cultural fluency: you work in a global team every day
- Not what we're looking for: someone who needs a clear lane and a playbook for every situation
What the job involves
- We are looking for a People Operations Partner who can run the full people function for Manychat Spain — independently, confidently, and without hand-holding
- This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem
- You own the hub — not a piece of it. Everything people-related in Spain runs through you
- You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) — they set the standards and tools; you own the local execution
- AI is infrastructure, not optional — you build self-service and automation into your daily operations
- You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked
- Be the single point of contact for all people matters in Spain — for employees, managers, and global domain leads
- Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub
- Maintain a clear view of what's happening in the location — headcount, team health, open cases — and surface it proactively to the Head of People Operations
- Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding
- Manage complex and sensitive cases — difficult terminations — with care and in close partnership with the Compliance Partner
- Own HRIS data quality in Humaans — employee records, org data, process accuracy
- Coordinate payroll inputs accurately and on time with the Payroll Partner
- Coordinate settling-in support for employees relocating to Spain — partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months
- Coordinate with immigration consultants and legal partners where needed
- Support employees throughout — documentation, practical questions, the stuff that actually slows people down
- Own the day-to-day Barcelona office — facilities, vendors, employee requests, and local operations
- Distribute global programs locally: welcome packs, swag, perks and recognition initiatives — in coordination with the global Workplace & Experience team
- Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites
- Manage facilities vendors, building management, and office operations end-to-end
- Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible
- Build self-service so employees don't need to contact you for anything a good system can answer
- Work with the People Tech lead to improve HR system workflows and automation in Spain
- Work within the standards and tools set by domain leads — bring the global framework to life locally
- Contribute to global People Ops initiatives and ensure Spain is consistent with the global model
- Share what works in Spain with the hub community across locations
- WHAT SUCCESS LOOKS LIKE (6 months)
- People in Spain have a seamless experience across the full lifecycle — no gaps, no delays
- Local processes and documentation are clean and current
- Every open case is handled — or you know exactly where it stands and what's next
- Office runs without daily intervention — vendors, operations, and requests handled proactively
- AI and self-service handle the majority of routine employee queries
- The Head of People Operations gets your updates, not surprises
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardised responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customised chatbots without needing any experience in coding. The startup focuses on providing small businesses with opportunities to equip the messaging services of their business social media pages with automated customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations annually. Although there is competition in this field, ManyChat has the funding and reputation to hold its footing. In 2026, it announced it had worked alongside TikTok to bring its messaging automation tech to the platform, opening up a whole new channel for its users.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO & Founder)Studied at State University before founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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