Office Experience Manager, Warner Music Group

Salary not provided

Junior and Mid level

Toronto

5 days a week in office

Entertainment and record label company

Job no longer available

Entertainment and record label company

1001+ employees

B2CB2BMusicEntertainmentDigital Media

Job no longer available

Salary not provided

Junior and Mid level

Toronto

5 days a week in office

1001+ employees

B2CB2BMusicEntertainmentDigital Media

Company mission

To foster a culture of innovation and inclusion for their people, artists, and songwriters across the globe.

Job

Company

Role

Who you are

If you thrive in a fast-paced environment, possess excellent customer service skills, and have a knack for problem-solving, we encourage you to apply!
You have 2-4 years of experience supporting corporate administrative and facilities functions with a strong customer service orientation
A strong customer-centric mindset paired with a genuine eagerness to help others, consistently maintaining a calm, skilled, and composed demeanor in client-facing roles
You value the importance of the Health & Safety within our office and contributing to a safe and healthy work environment
Demonstrated ability to multitask effectively, prioritize tasks efficiently, have a high degree of attention for details, organizational skills and work collaboratively as a team player
You have basic knowledge in setting up and troubleshooting common A/V equipment
Flexibility on scheduled shifts on short notice when required
Willingness to be hands-on and participate in facilities operations activities, such as moving furniture or stocking supplies
Independent, proactive, and flexible work style with the ability to collaborate effectively across different functions while maintaining a positive and enthusiastic “can-do” attitude
Strong attention to detail, accuracy, Critical-thinking, and problem-solving abilities
You possess excellent written and verbal communication skills
Proven experience in team management, with the potential to oversee a direct report (subject to change)
Basic experience supporting studio and/or creative spaces

What the job involves

12 Month Fixed Term Employee Contract
Reports To: Senior Director, Operations
We are seeking a highly organized and proactive Office Experience Manager to join our dynamic team in Toronto
This pivotal role will be responsible for ensuring the smooth day-to-day operations of our office, providing exceptional administrative support, and maintaining a functional and welcoming workplace environment
You will be the go-to person for office needs, facilities-related matters, and the coordination of events
Oversee daily facility operations—including front desk coverage, office maintenance, security, mailroom, and supply management—while serving as the primary contact with building management for facility and security issues
Coordinate building and studio access for employees, contractors, and events outside regular hours, manage studio bookings, and collaborate with the A&R team to ensure special setups are completed
Support furniture moves, equipment installations, repairs, and perform daily walk-arounds to reset and maintain meeting rooms and other designated areas
Assist in managing the facility supplies budget by ordering, tracking expenses, and maintaining an organized environment
Provide comprehensive administrative assistance by handling correspondence, scheduling meetings, organizing executive gatherings, and processing vendor invoices
Greet and register VIP guests while delivering exceptional customer service
Act as the primary liaison for internal and external events by setting up basic A/V equipment, coordinating with artist teams for instrumentation needs, and preparing detailed event schedules from load-in to load-out
Perform other administrative and facilities-related duties as assigned

Application process

Please note that due to the volume of applicants we receive for a given position, you may not be contacted if you do not meet minimum eligibility requirements for this position

Our take

Warner Music Group (WMG) is a music and entertainment conglomerate that operates in more than 70 countries through its network of affiliates and licensees. As one of the “big-three” recording companies, it is a leader in the global music industry.

As the company looks forward to the future of music and technology, it has been focusing on its Web3 expansion within the Metaverse, creating new partnerships with a growing number of blockchain platforms – including The Sandbox, OpenSea, and OneOf. WMG is also expanding into gamification and is set to enable signed artists to release music NFTs through the Polygon-based marketplace LGND Music.

With the appointment of tech veteran and former Chief Businesses Officer at YouTube, Robert Kyncl, as its new CEO, WMG is further proving its dedication to breaking into the future of Web3 in an all-encompassing way, and it is well set to replicate its “real-world” success within the metaverse.