Office Experience Manager, Warner Music Group
5 days a week in office
Entertainment and record label company
Be an early applicant
Entertainment and record label company
1001+ employees
Be an early applicant
5 days a week in office
1001+ employees
Company mission
To foster a culture of innovation and inclusion for their people, artists, and songwriters across the globe.
Role
Who you are
- If you thrive in a fast-paced environment, possess excellent customer service skills, and have a knack for problem-solving, we encourage you to apply!
- You have 2-4 years of experience supporting corporate administrative and facilities functions with a strong customer service orientation
- A strong customer-centric mindset paired with a genuine eagerness to help others, consistently maintaining a calm, skilled, and composed demeanor in client-facing roles
- You value the importance of the Health & Safety within our office and contributing to a safe and healthy work environment
- Demonstrated ability to multitask effectively, prioritize tasks efficiently, have a high degree of attention for details, organizational skills and work collaboratively as a team player
- You have basic knowledge in setting up and troubleshooting common A/V equipment
- Flexibility on scheduled shifts on short notice when required
- Willingness to be hands-on and participate in facilities operations activities, such as moving furniture or stocking supplies
- Independent, proactive, and flexible work style with the ability to collaborate effectively across different functions while maintaining a positive and enthusiastic “can-do” attitude
- Strong attention to detail, accuracy, Critical-thinking, and problem-solving abilities
- You possess excellent written and verbal communication skills
- Proven experience in team management, with the potential to oversee a direct report (subject to change)
- Basic experience supporting studio and/or creative spaces
What the job involves
- 12 Month Fixed Term Employee Contract
- Reports To: Senior Director, Operations
- We are seeking a highly organized and proactive Office Experience Manager to join our dynamic team in Toronto
- This pivotal role will be responsible for ensuring the smooth day-to-day operations of our office, providing exceptional administrative support, and maintaining a functional and welcoming workplace environment
- You will be the go-to person for office needs, facilities-related matters, and the coordination of events
- Oversee daily facility operations—including front desk coverage, office maintenance, security, mailroom, and supply management—while serving as the primary contact with building management for facility and security issues
- Coordinate building and studio access for employees, contractors, and events outside regular hours, manage studio bookings, and collaborate with the A&R team to ensure special setups are completed
- Support furniture moves, equipment installations, repairs, and perform daily walk-arounds to reset and maintain meeting rooms and other designated areas
- Assist in managing the facility supplies budget by ordering, tracking expenses, and maintaining an organized environment
- Provide comprehensive administrative assistance by handling correspondence, scheduling meetings, organizing executive gatherings, and processing vendor invoices
- Greet and register VIP guests while delivering exceptional customer service
- Act as the primary liaison for internal and external events by setting up basic A/V equipment, coordinating with artist teams for instrumentation needs, and preparing detailed event schedules from load-in to load-out
- Perform other administrative and facilities-related duties as assigned
Application process
- Please note that due to the volume of applicants we receive for a given position, you may not be contacted if you do not meet minimum eligibility requirements for this position
Our take
Warner Music Group (WMG) is a music and entertainment conglomerate that operates in more than 70 countries through its network of affiliates and licensees. As one of the “big-three” recording companies, it is a leader in the global music industry.
As the company looks forward to the future of music and technology, it has been focusing on its Web3 expansion within the Metaverse, creating new partnerships with a growing number of blockchain platforms – including The Sandbox, OpenSea, and OneOf. WMG is also expanding into gamification and is set to enable signed artists to release music NFTs through the Polygon-based marketplace LGND Music.
With the appointment of tech veteran and former Chief Businesses Officer at YouTube, Robert Kyncl, as its new CEO, WMG is further proving its dedication to breaking into the future of Web3 in an all-encompassing way, and it is well set to replicate its “real-world” success within the metaverse.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible Work Options
Company HQ
Theater District, New York, NY
Leadership
Robert Kyncl
(CEO, not founder)Former Chief Business Officer at YouTube, VP of Content at Netflix and was an International Manager at HBO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Warner Music Group