UX Researcher, EverCommerce
EverPro
CA$90-105k
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
CA$90-105k
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 5+ years of professional research experience, with a strong background in utilizing rigorous research methods to produce empirically credible findings
- Adept at mixed-method research, preferably stemming from a background in SaaS businesses
- Experience translating research insights into product, growth, or business decisions – not just artifacts or reports
- Expertise analyzing product and survey data using statistical or analytical tools (e.g., R, Python, JASP) and translating results into product decisions
- Ability to own and independently drive research projects while involving stakeholders
- Comfortable operating independently in initially ambiguous problem spaces who can proactively define problems, research plans, and achieve stakeholder alignment
- Can respectfully challenge assumptions and influence decisions with evidence
- Proficiency in owning, managing and driving multiple, parallel research projects
- High attention to detail, complex problem-solving, and contingency planning
What the job involves
- We are looking to hire a UX Researcher to join our research team to focus on our payments product within Invoice Simple and Joist
- Payments is a core growth and retention driver across both Invoice Simple and Joist
- This role plays a critical part in shaping how service professionals adopt, trust, and expand their use of payments – directly influencing conversion, retention, and long-term customer value
- Invoice Simple is the leading invoice app for contractors, freelancers, owner-operators, creatives, and other small business owners in any industry and in any country
- Invoice Simple is the easiest way to invoice your customers and get paid. Joist is the #1 app built exclusively for contractors
- Our easy-to-use mobile and web applications give home pros the ability to quickly create professional estimates and invoices, accept payments, and manage their projects from anywhere
- In this role, the UX Researcher will partner closely with Product, Design, Marketing, and senior leadership to ensure customer insight directly informs product strategy, growth initiatives, and execution across the Payments experience
- Conduct research across the full payments user journey, from onboarding and activation through ongoing usage, trust, and retention
- Be a trusted subject-matter expert for customer research, providing clear, evidence-based recommendations to inform decisions
- Work across departments to scope, plan, design and execute impactful research initiatives
- Use a blend of qualitative and quantitative methods (e.g., behavioural data, surveys, funnels, and interviews) to understand payments adoption, friction, trust and behaviour
- Utilize research findings to influence payments strategy, roadmap prioritization, and growth initiatives
- Skillfully craft and present audience-tailored research assets (e.g., presentations, reports, one-pagers) to document and communicate your research findings
- Foster strong collaborative relationships within the company (e.g., with product, marketing, design, sales, engineering, customer success & support, and the senior leadership team) to ensure stakeholder buy-in and contribution to cross-functional projects
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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