Product Director, Salesforce

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
• 10+ years of Product Management experience, with experience bringing new products to market and growing products into successful businesses
• Product management experience in SaaS, public cloud, or Large Enterprise B2B software
• Experience in Support, Success, or Services product management
• Ability to systematically break down complex problems and articulate POVs for solving
• Effective communicator across all levels of the organization, including driving discussions with senior executives
• Demonstrated ability to lead a high-performing cross-functional team and and foster a culture of innovation and collaboration

Desirable

• The Customer Success Group’s (CSG) Success Plan product management organization is responsible for managing Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments
• The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise
• We are seeking an experienced Product Manager to join our Customer Success product management team, with responsibility of ensuring the successful adoption of Salesforce’s strategic new innovations by our customers
• In this role, the product manager will understand customer needs across these strategic new products and ensure that the Success Plan portfolio can meet those needs
• You will have the opportunity to work on some of the most complex and rewarding Salesforce and Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers
• Demonstrate thought-leadership via the offer portfolio strategy & vision, connecting it to Salesforce’s overall strategy
• Assess & deliver Success Plans features for strategic new products
• Drive GTM alignment between products and Success Plans to ensure frictionless selling, maintaining both revenue and margin objectives of the Success Plans business
• Collaborate with key stakeholders across Salesforce GTM, product/engineering, Success Plans offer team and the broader CSG organization to deliver your charter
• Work backward from customers, to develop Success Plan features and functionality to help customers realize maximum value from their Salesforce investments
• Have accountability for the end-to-end lifecycle for your specific Success Plan product areas starting with concept definition, launch, customer experience, and successfully growing the business
• Use data and insights from customers, partners, sales, and delivery teams to develop points of view and feature recommendations for Success Plan portfolio
• Have accountability for post-launch success of the offers and features, including customer adoption and financial success