Customer Success Manager, Optimove
$80-100k
3+ days a week in office
Retention automation software
Open for applications
Retention automation software
201-500 employees
Open for applications
$80-100k
3+ days a week in office
201-500 employees
Company mission
To help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale.
Role
Who you are
- This role requires highly effective time management and people skills coupled with robust analytical capabilities and ideally experience working with Retail or eCommerce clients
- If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!
- 3-5 years of experience in customer-facing roles
- 1-2 years of experience working with Retail or eCommerce vertical clients
- Working with Enterprise Clients ($100m annual revenue +) preferred
- Marketing Technology experience preferred
- Extremely strong presentation and communication skills
- Highly organized and motivated on a multitude of levels - structuring customer calls / meetings / milestones / follow ups, creating long-term account plans, and balancing internal needs and improvements
- A true value-enabler who relishes helping clients achieve their business goals
- Extreme agility, seeing challenges as opportunities and remaining consistent in changing environments, contributing to continuous improvement for our customers, peers, and cross-functional teams. You have a Growth mindset where you embrace continuous learning, improvement, and experiences that push you out of your comfort zone. You are also receptive to feedback and the impact it can have on how you hone your skills
- Experience training and enabling multiple client personas on software, analyzing and reporting value, and simplifying complex or technical concepts in communication. You are a fast learner who can understand and articulate technology at any level
- Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner
What the job involves
- Optimove’s Customer Success Manager (CSM) is a dynamic and essential client-facing role, interacting collaboratively with multiple internal and client stakeholders in the Retail and eCommerce verticals
- These client stakeholders can include anyone from CMO’s, CRM Leads, project managers and software developers, and the role requires a deep understanding of what these organizations value, to align and drive results
- As the main point of contact for clients, CSMs at Optimove are dedicated to driving value, enabling product adoption and usage success, as well as meaningful business results
- The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment
- Own overall client relationship and direction of the account within the customer organization team, enabling your client to unlock meaningful business results from their partnership with Optimove
- Understand your client’s business, revenue model, market, challenges, and key competitors so that you can work with them to implement relevant and meaningful cross channel marketing campaigns
- Become an Optimove platform and product expert, so that you can provide training, guidance and advice to help your clients translate their business objectives into usage and implementation within the platform
- Lead with Best Practices, Recommendations, and Context specific to the Retail & eCommerce verticals
- Establish a trusted and strategic relationship with each client
- Be a strategic connector across ~7 internal teams, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Communicate major product updates and releases ensuring clients enact changes
Our take
When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.
The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.
Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Sep 2016
$20m
EARLY VC
Total funding: $20m
Company benefits
- Stock option plan
- Family and pet friendly
- Company social events
- Diversity and inclusion initiatives
- Equal opportunity employer
- Work from home opportunities
Company HQ
Midtown East, New York, NY
Leadership
Pini Yakuel
(CEO)Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.
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