Customer Success Manager, DAT

Central

$60k

+ Employee Stock Purchase Plan & Commission. Salary is applicable to Colorado only and may vary by other locations

Mid level

Remote from US

More information about location

Digital freight marketplace

Job no longer available

Digital freight marketplace

1001+ employees

B2BMarketplaceLogisticsFreightAnalyticsSaaSDelivery

Job no longer available

$60k

+ Employee Stock Purchase Plan & Commission. Salary is applicable to Colorado only and may vary by other locations

Mid level

Remote from US

More information about location

1001+ employees

B2BMarketplaceLogisticsFreightAnalyticsSaaSDelivery

Company mission

To deliver actionable information and solutions that help customers succeed.

Job

Company

Role

Who you are

Highly effective account manager who will build and maintain relationships with customers in a B2B environment
Deep understanding of the freight and logistics industry
Strategic thinker with demonstrated experience developing profitable relationships with customers
Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment

What the job involves

You’ll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role
Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers
Manage accounts and keep customers abreast of new features and enhancements
Be the “voice of the customer” to Product Management, Sales and Product Support
Prospect by establishing rapport with customers to identify needs and opportunities
Exceed net revenue growth quota by upselling customers on additional service packages
Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success
Be your customers’ main point of contact at DAT

Application process

Application Deadline: 6/14/2024

Our take

DAT Freight & Analytics operates the largest truckload freight marketplace in North America, deploying freight-matching and analytics solutions to companies all across the freight logistics industry. At its core, the company exists to help businesses optimize their freight operations and achieve pricing power over a hyper-dynamic marketplace.

The company derives its data from the millions of freight matches powered by its platform, as well as a database of market transactions. This enables it to provide transportation brokers, carriers, industry analysts and other organizations with clear and actionable insights into market trends.

Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and the expansion of its offering, including by acquisitions such as that of the freight-matching Convoy Platform.

Steph

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

Remote/hybrid flexibility
20 days PTO from day one, plus 10 paid holidays annually
Wellness allowance
Parental leave
Career development paths
Leadership training, mentorship programs, education reimbursement & industry certifications
Performance bonuses & annual merit increases
Immediate 401(k) matching
Stock purchase program
Premium health coverage, plus dental & vision
Mental health support
FSA/HSA options
Life insurance

Company HQ

Denver Tech Center, Greenwood Village, CO

Leadership

Jeff Clementz

(President and CEO)

Formerly CEO and President at Shift, SVP/GM of Marketplace and Partner Operations at Walmart (where they spent 6 years) and VP/MD for Australian and NZ at PayPal (where they spent 12 years).

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