Junior Revenue Operations Specialist, Superchat
3+ days a week in office
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
3+ days a week in office
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- Systems Thinker:
- You naturally see inefficient processes and think about how to redesign them into scalable, automated systems
- Hands-on Builder:
- You've owned CRM systems, built workflows, fixed data issues, and enjoy solving operational problems end-to-end
- Ownership Mentality:
- You take responsibility for outcomes, proactively identify problems, and follow through until they're solved
- Data-Driven Operator:
- You use data to make decisions, value accuracy, and understand the importance of high-quality CRM data
- Process-Oriented:
- You enjoy documentation, governance, and creating repeatable processes that scale across the business
- Curious & Adaptable:
- You learn new tools quickly, embrace AI, and enjoy experimenting with new technologies and ways of working
- Collaborative Communicator:
- You work effectively across Sales, Marketing, Customer Success, Product, and Engineering to deliver solutions
- You are fluent in written and spoken English; German is a plus
- Who We Don’t Want:
- Surface-Level Operator:
- You've used CRM and AI tools but lack hands-on experience building automations, configuring systems, or solving operational problems end-to-end
- Limited Business Acumen:
- You struggle to understand cross-functional GTM processes and how operational decisions impact the wider business
- Passive AI User:
- You use tools like ChatGPT or Claude for simple tasks but don't think critically about how AI can automate workflows, improve efficiency, or create leverage
- Weak Communicator:
- You're unable to communicate ideas clearly, influence stakeholders, or translate complex technical concepts into simple, actionable recommendations
What the job involves
- As a Revenue Operations Specialist, you keep our day-to-day operations running smoothly - maintaining, monitoring, and troubleshooting the systems and tools (like HubSpot and Chargebee) that the business relies on every day
- You make sure processes work as they're supposed to, catching issues early and keeping things reliable for the teams who depend on them
- Systems Administration & Operational Support (ca. 45%):
- You own HubSpot configuration, including properties, objects, pipelines, lifecycle stages, permissions, automation, and platform governance
- You design, build, and maintain workflows and integrations across HubSpot, Make, n8n, Chargebee, Superchat, Slack, and other GTM tools
- You handle day-to-day RevOps requests, troubleshoot system issues, maintain existing automations, and support GTM teams with operational needs
- Data Quality & Governance (ca. 20%):
- You maintain data integrity through deduplication, enrichment, lifecycle management, documentation, and governance processes
- Reporting & Analytics (ca. 15%):
- You build dashboards and reports that provide stakeholders with actionable insights into pipeline, customer lifecycle, and operational performance
- Process Improvement & Projects (ca. 20%):
- You partner with Sales, CS, Marketing, and Operations to map processes, identify bottlenecks, and implement scalable system improvements
- You lead RevOps initiatives from requirements gathering through implementation, testing, rollout, documentation, and stakeholder enablement
- Stakeholders:
- RevOps: Your peers and manager to collaborate on projects and daily initiatives
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.6m
EARLY VC
Jan 2021
$3.2m
SEED
Total funding: $19.4m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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