Customer Success Manager, Air
$140-180k
OTE
3+ days a week in office
Cloud-based storage for images and videos
Job no longer available
Cloud-based storage for images and videos
201-500 employees
Job no longer available
$140-180k
OTE
3+ days a week in office
201-500 employees
Company mission
To make creativity easy, fast and fun. Air rethink traditional cloud storage, and make it easier for companies to get from a brainstorm to the final deliverable.
Role
Who you are
- You are energetic, focused, and determined to succeed at the highest level
- You bring grit and a positive attitude to work every day, knowing that working at a startup means no task is too small, and no challenge is too big
- 3+ years of experience in Customer Success or Account Management, ideally within a B2B SaaS environment
- Proven track record of driving revenue through expansion, renewals, and product adoption
- Proven track record of exceeding quota and/or outperforming key target metrics
- Strong relationship management skills, with the ability to build trust and influence decision-makers at all levels
- Exceptional storytelling and presentation skills, with the ability to create polished, impactful, customer-facing materials like onboarding guides, QBRs and success plans
- A data-driven mindset with experience tracking key customer metrics (e.g. product usage, health score, customer engagement, expansion and retention.)
- A passion for building something special alongside a driven, collaborative and fun team. You hold yourself accountable, take pride in your work, and never settle for “good enough.”
What the job involves
- As a Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy
- You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management
- This is a revenue-generating role that blends relationship management with strategic business impact
- We’re seeking a dynamic, customer-obsessed, and revenue-focused individual with a passion for building meaningful relationships and driving customer success
- This role will include an quota with variable compensation, aligning your success with the company’s growth objectives
- Customer Success: Manage a portfolio of customers through proactive, personalized account management focused on long-term success and actively identify upsell and cross-sell opportunities
- Own Customer Growth: Increase Net Revenue Retention (NRR) by driving renewals, expansion and reducing churn
- Drive Product Adoption: Lead onboarding, training, and customer engagement to increase feature adoption and maximize product value
- Customer Advocacy: Build relationships with key decision-makers and serve as a trusted advisor by understanding customer goals, influencing their success strategies, and advocating for their evolving needs
- Strategic Account Management: Conduct QBRs and build actionable success plans that align customer goals with product capabilities
- Data-Driven Impact: Monitor customer health metrics (NPS, churn, product adoption) and develop strategies for retention and upsell opportunities
- Cross-Functional Collaboration: Partner with Sales, Product, and Support to ensure seamless customer experiences and solve complex challenges
- Revenue Growth & Retention: You know how to turn customer success into serious business wins. By owning your accounts, building killer relationships, and driving product adoption like a pro, you fuel revenue growth and keep customers coming back for more
- Customer Satisfaction & Adoption: You don’t just meet goals — you exceed them. By driving product adoption and delivering standout support, you turn customers into enthusiastic partners who see real results and are excited to grow with you
- Trusted Partnerships: You’re more than just a point of contact — you’re a business partner. Customers trust you because you deliver. You help them succeed, grow, and win, turning professional relationships into long-term success stories
- Customer Magnetism: You’re the go-to person customers can’t help but trust. You show up, solve problems, and make their business better — not because it’s your job, but because you’re genuinely invested in their success. They know you’ve got their back and that working with you means winning together
- Act like a driver: Take initiative and ownership without waiting to be told
- Work in public: Share ideas openly, get feedback early, and collaborate across teams
- Play to win: Aim high and bring creativity, adaptability, and focus to your work
- Say the hard thing: Give and receive feedback with clarity and respect
- Disagree and commit: Debate honestly, then align quickly to move forward together
Our take
Every day, marketers waste countless hours organising, finding, approving, and sharing content — this mindless work gets in the way of the creative process. Air's product automates these tasks, giving creators back time to do what they do best: create.
Air works as a cloud collaboration platform that negates the need to move items to and from the cloud when working with visual content. Teams can use the platform to search, review, and manage all their content in one place. Users can migrate their content from Dropbox or hard drives, and once all assets are in Air, the platform automates the work and keeps the library organised.
Air's 2022 round of funding from Tiger Global Group and Headline is being used to build out more product features and expand the team. Further, over recent years that has been a rapid surge in the cloud collaboration market, which is forecast to surpass $100 billion by 2030. Air is therefore operating well in a market that is expected to see significant growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jan 2025
$35m
SERIES B
Jan 2022
$10m
EARLY VC
Total funding: $70.5m
Company benefits
- Air contributes 90% to medical, dental, and vision insurance and 75% to dependent coverage
- Employees also have life insurance, disability insurance, and membership to One Medical
- 401k program
- Commuter benefits
- Generous work from home stipend
- Professional development reimbursement
- Unlimited vacation days
Company HQ
Gowanus, NY
Leadership
Shane Hegde
(Co-Founder & CEO)Studied Science at Stanford. Co-Founder & CEO of Swap Mobile. An Investor at HPS Investment Partners. Chief Digital Strategist at REVOLT MEDIA & TV.
Tyler Strand
(Co-Founder & CTO / COO)Studied Computer Science at Stanford. Co-founder & CEO of hostess.fm. Worked for over a year at Beatport, from Product Manager to Director of Product. Was Partner & Director of Product Management at Postlight.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job