Implementation Manager, Hightouch
EMEA
$140-180k
OTE
+ Equity compensation in the form of ISO options and offer early exercise and a 10 year post-termination exercise window
AI platform for marketers
Be an early applicant
AI platform for marketers
201-500 employees
Be an early applicant
$140-180k
OTE
+ Equity compensation in the form of ISO options and offer early exercise and a 10 year post-termination exercise window
201-500 employees
Company mission
To make the best customer data technology in the world available to every enterprise.
Role
Who you are
- 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
- Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
- Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
- Experience creating and optimizing implementation processes that can scale across an organization
- Excellence in technical project management with ability to manage multiple concurrent implementations
- Strong presentation and facilitation skills with ability to command a room of technical and business audiences
- Experience working with data warehouses, ETL processes, and marketing technology is a plus
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
What the job involves
- As an Implementation Manager, you will be the force behind successful implementations at Hightouch
- Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers
- You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey
- In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans
- You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders
- As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs
- Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
- Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
- Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
- Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
- Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
- Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
- Build relationships with technical stakeholders within customer organizations
- Contribute to product development by providing feedback to our engineering team
- Standardize and automate implementation processes to increase team efficiency and customer satisfaction
Our take
With the growing need to combine data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been on the rise. Hightouch provides a composable customer data platform to serve innovative marketers, alongside AI-powered tools for marketing.
Hightouch's platform helps marketers to build audiences and customer identities, collect and synch data, and analyse campaigns. LLM-based agents can be deployed to help streamline marketing, and the platform also supports AI decisioning. This comprehensive suite enables Hightouch to serve a range of businesses such as Spotify, Docusign, Warner Music Group, Grammarly and Autotrader.
Through development and acquisitions, such as of Workbase and Whatis, Hightouch has expanded steadily over the years. So long as it continues to enhance its capabilities and provide seamless data activation for its growing customer base, the company should have a bright future ahead of it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$80m
SERIES C
Jul 2023
$38m
LATE VC
Total funding: $172.4m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-CEO & Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(CTO & Co-Founder)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-CEO & Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
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